IT Client Support Specialist III

Facilities and Business Operations: The Facilities and Business Operations department at UCF fosters a conducive educational environment for faculty, staff, students, and the broader community. It is dedicated to excellence, providing unparalleled expertise, and maintaining a world‑class standard in service.

The UCF IT Department within Facilities and Business Operations is seeking a skilled and customer‑focused IT Client Support Specialist III to support Knight Shield, a secure computing environment that meets federal IT compliance requirements, including CMMC, NIST 800‑171, and STIG standards. This role is responsible for maintaining secure, compliant systems while delivering high‑quality technical support to faculty, staff, and students. The ideal candidate combines strong technical expertise with a commitment to excellent customer service.

• Provide advanced technical support and service administration across Windows and Linux environments, including troubleshooting, configuration, and system deployment.
• Manage and resolve incident and request tickets, including creation, prioritization, escalation, and documentation.
• Deploy, relocate, maintain, and troubleshoot workstations; perform diagnostics and repairs while ensuring compliance with STIG requirements and system patching standards.
• Install, configure, and upgrade hardware and software in alignment with established IT standards.
• Conduct vulnerability assessments and remediation efforts using tools such as Qualys, ensuring systems remain secure and compliant.
• Utilize endpoint and system management tools such as Microsoft Intune and Landscape to maintain and monitor secure environments.
• Maintain accurate asset management records and system documentation to support compliance and audit requirements.
• Serve as a key technical resource for end users by delivering responsive, solutions‑oriented, and customer‑focused support.
• Provide training and guidance to faculty, staff, and students on hardware, software, and IT best practices.
• Support ongoing IT operations and initiatives by performing additional duties as assigned.

• Bachelor’s degree and 4 years of relevant experience; or High School Diploma (or equivalent) and 8 years of relevant work experience in lieu of degree, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

• Experience supporting secure or regulated environments aligned with federal frameworks (e.g., CMMC, NIST 800‑171, STIGs).
• Strong experience with Windows and Linux system administration in enterprise or compliance‑focused environments.
• Proven experience with vulnerability management and remediation, including tools such as Qualys.
• Hands‑on experience with endpoint and system management tools, such as Microsoft Intune and Canonical Landscape.
• Demonstrated ability to manage incident and request tickets, including prioritization, escalation, and documentation.
• Strong troubleshooting and problem‑solving skills across hardware, software, and system configurations.
• Experience maintaining asset management records and supporting audit/compliance documentation.
• Ability to deliver customer‑focused technical support and serve as a reliable end‑user resource.
• Strong communication skills, including the ability to train and guide faculty, staff, and students on IT best practices.

This role may require access to secure facilities or classified information. Selected candidates must meet all federal security requirements, which may include obtaining a U.S. Government security clearance. The position requires a valid Class E driver’s license; it may involve driving to various locations on and off campus to conduct university business.

$56,030 – $68,637, a range that will be determined based on the candidate’s qualifications, experience, and internal equity considerations.

• Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance
• And more – for additional benefits information, view the UCF Employee Benefits Guide.

UCF is a smoke‑free campus and an E‑Verify employer. As a Florida public university, UCF provides all application materials and selection procedures to the public upon request.