IT Specialist​/Support Engineer - Orlando, FL

Full-Time

We are seeking a hands-on, customer-focused IT Helpdesk Engineer to support and maintain the technology environment that powers our clinicians, operations teams, and corporate staff across a fast-growing healthcare organization. This hybrid role is based in the Orlando area and will support both remote users and onsite operations as needed.

The ideal candidate is a strong troubleshooter with experience supporting modern cloud-first environments, endpoint management, networking, SaaS platforms, and security tooling. This individual will play a key role in ensuring operational stability, security, and a seamless end-user experience across a distributed workforce spanning the U.S. and offshore teams.

You will work closely with IT, Security, Dev Ops, Product & Engineering, external vendors, and managed service providers to maintain a secure, scalable, and efficient IT environment supporting both corporate and clinical operations.

• Provide Tier 1/Tier 2 support for laptops, desktops, mobile devices, printers, peripherals, conferencing systems, and SaaS applications.
• Support a primarily Microsoft-based environment including Microsoft 365, Entra  (Azure AD), Exchange Online, Teams, SharePoint, and endpoint management platforms.
• Manage onboarding, offboarding, device provisioning, account access, permissions, and lifecycle management for employees and contractors.
• Troubleshoot hardware, software, networking, VPN, authentication, printing, email, and connectivity issues across Windows, macOS, iOS, and Android devices.
• Support clinicians and operational users in a fast-paced healthcare environment where uptime and responsiveness are critical.
• Administer and support endpoint management and MDM platforms including Manage Engine and Apple Business Manager.
• Assist with endpoint security operations using Sentinel One, Mimecast, MFA, and related security tooling.
• Support patch management, endpoint compliance, asset tracking, and vulnerability remediation efforts.
• Maintain adherence to HIPAA, security, and IT compliance standards and assist with audit readiness initiatives.
• Escalate security incidents, suspicious activity, and critical outages appropriately.

• Support office and remote networking technologies including Cisco Meraki, Cato Networks, VPN connectivity, Wi-Fi, switching, and firewall troubleshooting.
• Coordinate with vendors and MSP partners for escalations, hardware replacements, ISP coordination, and office infrastructure support.
• Assist with management and maintenance of cloud-based IT infrastructure and SaaS integrations.

• Create and maintain technical documentation, SOPs, knowledge base articles, and asset inventories.
• Follow established ticketing, triage, escalation, and change management processes.
• Participate in IT projects including office buildouts, hardware rollouts, MDM migrations, infrastructure upgrades, and security initiatives.
• Research and recommend improvements, automation opportunities, and operational efficiencies.
• Assist with maintaining inventory and logistics coordination for remote hardware provisioning and recovery.
• Collaborate closely with cross-functional teams including Cybersecurity, Dev Ops, Data Intelligence, Software Engineering, Product, and external vendors.
• Provide mentorship and guidance to junior support staff when needed.
• Communicate clearly with technical and non-technical stakeholders regarding issues, timelines, and resolutions.

• 3–5+ years of experience in IT support, helpdesk, systems administration, or infrastructure support roles.
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Experience supporting distributed or hybrid work forces preferred.
• Healthcare or HIPAA-regulated environment experience is a plus.

Experience with several of the following technologies is strongly preferred:

• Microsoft 365
• Exchange Online
• Teams
• Share Point
• Intune or equivalent endpoint management tools

• Manage Engine
• Sentinel One
• Mimecast
• Apple Business Manager
• MFA/SSO platforms
• Endpoint patching and vulnerability management

• VPN technologies
• Wireless networking

• Free Scout, Jira, Zendesk, or similar ticketing systems
• Asset management and inventory tracking
• Remote support tools
• Hardware provisioning and lifecycle management

• Ring Central
• Dialpad

• CompTIA A+, Network+, Security+, or similar certifications preferred.
• Familiarity with ITIL practices and service management methodologies.
• Experience working alongside MSPs, vendors, or offshore support teams.
• Exposure to cloud platforms such as AWS or Azure is a plus.

• Hybrid position based in the Orlando, FL area with periodic onsite support required.
• Reliable transportation required for onsite visits, office support, and hardware logistics.
• Must be…