Sr. Software Engineer; ServiceNow

Senior Software Engineer (Service Now)

Applied Network Solutions, Inc. is hiring for a Senior Software Engineer specializing in Service Now platform. The role is located in Orlando, FL. Position contingent upon contract award.

• Provide expert knowledge of network management systems, operating systems, COTs/GOTs, and integration of disparate tools and servers.
• Compliance with Department of Defense (DoD) 8140.03 (8570) Information Assurance Technical (IAT) Level 2.
• Oversee and guide team members in deployment, administration, development, and integration of the Service Now suite on RHEL and Windows OS, coordinating with database developers on Maria
  
  DB requirements.
• Lead the team in utilizing Agile, Scrum, and SDLC methodologies to coordinate, track, and deliver projects efficiently.
• Coordinate closely with Project Managers and Technical Leads, ensuring clear communication of team progress, risks, and technical challenges.
• Direct integration efforts with Cisco NSO, GOTS, and other enterprise tools, assigning integration tasks and ensuring successful outcomes.
• Oversee the creation and maintenance of technical documentation, ensuring accuracy and completeness for operations users and providing user handoff training as needed.
• Monitor the team’s efforts to maintain IT system and application performance/availability while responding proactively to emerging issues.
• Lead the team in hardening and securing systems, supporting Risk Management Framework (RMF) authorization and accreditation (A&A) efforts, ensuring compliance.
• Guide the automation and orchestration of Service Now deployment activities using Ansible, Python, Terraform, Power Shell, and mentor best practices for testing, validation, and verification.
• Manage troubleshooting, diagnosis, and resolution of complex system and service issues, overseeing Root Cause Analysis (RCA) and driving continuous improvement.
• Direct system performance analysis and tuning activities, ensuring solutions are efficiently configured and optimized by the team.
• Lead engineering projects and technical processes through SDLC, ensuring deliverables, outcomes, and staying within scope and budget.
• Oversee delivery of well-developed and engineered solutions as deployable packages, ensuring Operations teams can transition solutions to production environments with minimal manual intervention and high success rates.
• Perform additional duties as assigned and needed in a dynamic environment to support evolving business and technical requirements.

• TS, SCI, Poly security clearance.
• Minimum 16 years of combined work history and education, meeting equivalent experience per degree level.
• Must meet Information Assurance Technical (IAT) Level 2 certification requirements.
• At least 5 years of relevant Service Now experience.
• Service Now Certified System Administrator certification.
• At least one advanced Service Now certification.
• Team leadership experience.
• Experience working within concept, design, engineering, production, and sustainment phases of Service Now SDLC.
• Experience with Agile, Scrum, SDLC.
• Ability to work with minimal supervision, perform complex technical tasks and lead others effectively.
• Proficient in automating the implementation and configuration of Service Now technologies for large-scale deployments and configuration management.
• Hands‑on experience developing, evaluating, assessing, and refining automated testing, validation, and verification methods.
• Excellent client-facing and internal communication skills.
• Superior organizational, multitasking, and critical thinking skills.
• Strong written documentation skills.
• Proficient with Microsoft Office, Service Now, JavaScript, Python, Power Shell, and database technologies (Maria
  
  DB, SQL).
• Knowledge of Windows, Linux, Juniper, Cisco, and integration platforms.
• Advanced system architecture, design, and integration proficiency.

• CompTIA Security+ or equivalent.
• ISC^2 CISSP or equivalent is strongly preferred.

• Family Medical, Dental (adult orthodontia) and Vision coverage.
• Pet Discount Program.
• PTO (Paid Time Off).
• Maternity/Paternity Leave.
• Supplemental Military Leave Pay.
• 11 Paid Holidays.
• 401(k) plan…