More jobs:
Zendesk Architect
Job in
Orlando, Orange County, Florida, 32885, USA
Listed on 2026-06-12
Listing for:
Collabera Technologies
Full Time
position Listed on 2026-06-12
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Contract:
Orlando, Florida, US
Salary Range: 80.00 - 81.00 | Per Hour
Job Code: 369914
End Date:
Days Left: 29 days, 3 hours left
Apply
Job Title: Zendesk Systems Engineer
Duration: 24 Months
Location: Orlando, FL 32819 ONSITE
Pay Rate: $80-81/hour
Responsibilities:
- Own and sustain the Zendesk platform with autonomy, ensuring high availability, security, and compliance across production environments supporting ~1500 agents
- Design, build, and maintain complex technical solutions using Zendesk APIs (REST, webhooks), custom apps, JavaScript, HTML, CSS, Liquid, and integration frameworks
- Lead configuration-heavy projects from requirements definition through post-launch support, including implementations, migrations, platform upgrades, and feature rollouts
- Architect and implement advanced workflows, automations, triggers, SLAs, routing logic, and business rules to support complex support operations
- Define platform standards, QA processes, change management procedures, and operational runbooks; act as technical authority for Zendesk architecture
- Lead incident response, root cause analysis, and resolution of critical platform issues; implement preventative measures to ensure system reliability
- Independently act as technical liaison and communicate effectively with product managers, support leadership, vendors, and cross-functional stakeholders
- Mentor P2 Systems Engineers and contractors, providing technical guidance on complex problem-solving and platform best practicesBasic Qualifications:
- 5+ years of professional Zendesk administration and development experience, with demonstrated expertise in production platform ownership
- Deep ownership of the Zendesk platform, leading small-to-moderate complexity projects with minimal guidance
- Expertise in Zendesk APIs (REST, webhooks), custom app development, theme development, and integration architecture
- Deep hands-on experience with Zendesk administration (triggers, automations, SLAs, routing, macros, views, forms, fields, business rules)
- Proficiency in JavaScript, HTML, CSS, and Liquid for Zendesk customization and development
- Proven ability to design solutions, solve complex problems independently, and translate business requirements into technical architectures
- Zendesk Analytics (analytics/reporting) expertise, including custom dashboard development and data modeling.The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
- Zendesk
- APIs
- Java
- Architect
- Recruiter
- Phone
- Samrudhi Subnis
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×