Client Support Technician

Job Description

Client Technologies Technician / Application Support Specialist
We are seeking a Client Technologies Technician to provide Tier 2 support, configuration, and ongoing administration of enterprise business applications and end-user technologies. This role is ideal for a technology professional who enjoys troubleshooting, supporting business-critical systems, and working closely with users to deliver exceptional service.

Key Responsibilities

• Provide Tier 2 support for enterprise applications and end-user technology issues.
• Configure, deploy, and maintain software applications and business systems.
• Troubleshoot application, system, and connectivity issues to ensure optimal performance.
• Support Microsoft 365 environments, Windows workstations, and collaboration platforms.
• Assist with user account administration, access management, and device support.
• Utilize ITSM tools to manage incidents, service requests, and documentation.
• Collaborate with business and technical teams to implement system enhancements and process improvements.
• Create and maintain technical documentation, procedures, and knowledge base articles.
• Support remote users through VPN, remote access, and mobile device management solutions.
• Provide regular project and support status updates to leadership.

Required Qualifications

• Minimum of 2+ years of experience in software, application delivery, and technical support.
• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field; equivalent experience will be considered.
• Strong experience supporting Windows 10/11 and Microsoft 365 environments.
• Hands-on experience with Active Directory, Group Policy, and Microsoft SCCM.
• Familiarity with Service Now or other IT Service Management (ITSM) platforms.
• Working knowledge of Power Shell scripting for automation and troubleshooting.
• Experience supporting VPN connectivity, remote desktop tools, and Microsoft Intune or other MDM solutions.
• Understanding of networking fundamentals, including TCP/IP, DNS, and DHCP.
• Experience supporting collaboration tools such as Microsoft Teams and Zoom.

Preferred Skills

• Strong analytical and troubleshooting abilities.
• Excellent customer service and communication skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proven reliability, professionalism, and attention to detail.
• Experience supporting enterprise applications, ERP, CRM, or other business systems is a plus.

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.

Job Requirements

Hybrid

By using best practices and optimal employee recruiting strategies, Kavaliro provides employers with employment solutions by providing the most qualified and professional employees, who can staff both project and permanent positions in order to ensure the ongoing success of all types of businesses. We use a streamlined-yet-thorough approach to staffing that saves our clients administrative time, resources and money.