Service Desk Analyst

Kavaliro is seeking a Service Desk Analyst to support a client in Orlando, FL.

• Answer telephone calls, e-mail inquiries, and visiting customers experiencing technical problems
• Install, configure, deploy, maintain, and ensure the effective operation, within County standards, of all end-user hardware, software, and mobile devices. Some of these devices are:
• Software:
  Windows OS, Microsoft Office, applications, VPN, Netmotion
• Monitor, respond to trouble calls, and provide end-user training in use of equipment and software
• Analyze, troubleshoot, prioritize, communicate, and resolve incidents expeditiously both remotely and/or on-site
• Utilize excellent customer service skills and exceed customer’s expectations
• Exhibit proficiency in Windows based applications such as IE, Chrome, Java, Adobe, etc.
• Apply excellent written and verbal communication skills to convey technical and non-technical terms
• Ability to document technical procedures/solutions to update Support Center documentation
• Interact and coordinate resolution of problems with internal/external IT groups and/or vendors
• Knowledge of MS Exchange, Active Directory, and Network protocols
• Shift work; may be required to work a flexible schedule, including nights, weekends, and holidays
• Responsible for traveling to remote sites. After hours (on-call) weekly rotation
• Valid driver license and ability to lift up to 50 lbs.
• Ability to self-develop relevant job-related skill(s) for current role

• Associate’s degree from an accredited institution in Information Technology or closely related field
• This may be substituted for two-years or more of recent direct job experience in a medium to large scale enterprise IT support environment
• One-year or more of fieldwork IT technical experience in an enterprise support center environment
• Valid driver license and reliable transportation
• Must have a clear and easily understood speaking voice
• A+ Certified
• This may be substituted for the following certificates:
• Microsoft Certified Solutions Associate (MCSA)

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals.

In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.