More jobs:
Zendesk Developer
Job in
Orlando, Orange County, Florida, 32812, USA
Listed on 2026-06-17
Listing for:
Collabera
Contract
position Listed on 2026-06-17
Job specializations:
-
IT/Tech
Technical Support
Job Description & How to Apply Below
Position:
Zendesk Developer Client:
Entertainment
Location:
Orlando, FL Duration: 06 Months Contract Pay Range: $67 - 73/hr Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable) Overview:
We are seeking an experienced Zendesk Systems Engineer to own, administer, and enhance our Zendesk environment supporting a large-scale customer support organization. This role will lead platform configuration, custom development, integrations, workflow automation, incident management, and system optimization while serving as the technical expert for Zendesk architecture.
Key Responsibilities:
Manage and optimize the Zendesk platform, ensuring reliability, security, and performance. Design and develop custom solutions using Zendesk APIs, JavaScript, HTML, CSS, and Liquid. Lead platform implementations, upgrades, migrations, and feature deployments. Build and maintain workflows, automations, SLAs, routing rules, and integrations. Troubleshoot complex issues, perform root cause analysis, and drive resolutions. Partner with cross-functional teams and provide technical leadership and mentorship.
Qualifications:
5+ years of Zendesk administration and development experience. Strong expertise with Zendesk APIs, custom apps, integrations, and workflow automation. Proficiency in JavaScript, HTML, CSS, and Liquid.
Experience with Zendesk reporting, analytics, and dashboard development. Ability to independently lead technical projects and translate business requirements into scalable solutions. Preferred:
Experience supporting large-scale Zendesk environments (500+ agents). Knowledge of SSO, security, compliance, Agile/Scrum, Jira, and enterprise system integrations.
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