Field Service Engineer

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The ideal candidate will reside in close proximity to Orlando, FL or the Panhandle, FL areawhich will serve as your home base for lithotripsy customers throughout Florida, Alabama, and Georgia. Your primary responsibilities will include technical support, troubleshooting, repair, testing, and overall maintenance of medical equipment under warranty and/or service contract. Your secondary responsibilities include backing up other FSEs and their customers throughout North America.

This position will require 70% travel.

STORZ MEDICAL America, Inc.offers acompetitive salary with excellent benefits including:

• Medical, Dental, and Vision
• Health Savings Account with company quarterly contributions
• Flexible Spending and Dependent Care Spending Accounts
• 401K with company match
• Car allowance in addition to mileage reimbursement (government rate)
• Corporate credit card
• Company provided mobile, laptop, and industry required tools

MINIMUM KNOWLEDGE, EDUCATION AND SKILL REQUIREMENTS

• A minimum education level of an Associate Degree in Computer Electronics or a two-year vocational electronics certificate.
• Military electronics school and experience is preferred.
• Experience working on Capital medical equipment in a hospital environment is a plus.
• X-Ray/Imaging service experience is a plus.
• 3 to 5 years’ field service experience preferred.
• Agile and adept Microsoft Windows user with strong working knowledge of connectivity and directory structure.
• Strong familiarity with computer hardware repair at the subassembly level.
• Must be familiar with the use of standard electronic test equipment.
• Experience with LAN/WAN and PACS/DICOM communication a plus.
• Must be able to interface directly with operating room staff, clinical engineers, and sales managers.
• Possess exceptional organizational skills and the ability to multi-task.
• Must have a valid passport and be able to travel internationally.
• Must be able to travel up to 70% of the time, both domestically and throughout Canada on short notice.
• Must be able to lift 80lbs.
• Must be able to work in both a maintenance (warehouse) environment and hospital facility.
• Must be able to back up other territories when needed with short notice.

ESSENTIAL FUNCTIONS, DUTIES, AND RESPONSIBILITIES

• Must be able to support and troubleshoot with customers and FSEs of varying skill levels.
• Support, maintain and service Hospital Line Products (SLX-F2 and SLK Lithotripter systems) to include integrated X-ray systems and Ultrasound systems.
• Maintain frequent communication with all relevant service department staff and primary customers.
• Works directly with FSEs, customers, hospital operating room staff, clinical engineers and area sales managers on the sales, service, and installation of equipment as needed.
• Troubleshoots technical problems and issues, determines technical solutions in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution.
• Conducts basic technical training on product usage and maintenance with customers.
• Maintain all company supplied tools, test equipment, laptops, iPhones, and ensure calibrations are current.
• Maintains accurate inventory as needed.
• Follows proper workflow management on all relevant procedures such as computer work, paperwork, and documentation submission in a correct and timely manner.
• Able to work on complex problems with minimal supervision.
• Other duties consistent with the general nature and focus of the job and/or the goals and objectives of the department may be assigned.

This company participates in E-Verify, a federal program that checks the employment eligibility of all new hires.

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Job function
  
  Information Technology
• Industries Medical Equipment Manufacturing

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