Donations Administrator

Job Description

Pay: $17.00 min
Full Time
Location – Hybrid, Orlando, FL

• Analyze and respond to donor requests, ensuring customer satisfaction and adherence to internal company policy, procedures, and IRS regulations.
• Investigate processing errors and communicate with key stakeholders such as U.S. Tech processing teams to suggest improvements to prevent recurrence.
• Generate quality control reports to provide detailed feedback on trends, errors, and processed work to leadership.
• Research and resolve discrepancies with transactions and documentation. Contact donors to correct issues to complete transactions.
• Reconcile transactions to ensure accurate internal data for effective usage by Fund Development.
• Refund donations based upon strict business and legal rules.
• Ensure data accuracy by researching data in coordination with internal software and donor systems to address discrepancies promptly.
• Analyze complex donor requests related to account issues, designations, adjustments, and access, and provide timely responses.
• Communicate with external partners to resolve processing errors and ensure accurate transaction files.
• Maintain filing systems to supply auditors with necessary records, including information related to tax deductibility.
• Maintain statistical reports on donation processing, tracking trends, errors, and adjustments for accurate record-keeping.

• Find your purpose:
  Join a Global Movement Impacting the World for Jesus.
• Comprehensive Compensation & Benefits Package for full-time employees.
• Retirement Savings: 403B plan with matching contributions for qualifying salaried roles and lump sum contributions for hourly roles, helping you plan for your future.
• Paid Time Off & Holiday Pay to support your work-life balance.
• Paid parental leave: 2 months for mothers and fathers.
• Health Coverage: 98% paid Medical and Dental Insurance for employees, 50% paid for dependents.
• Life Insurance:
  Basic life insurance provided, plus the option to purchase Voluntary Term Life Insurance (VTL) for self and dependents.
• Spiritual Growth and Development Opportunities:
  Quarterly paid half-day with the Lord, team spiritual development.
• Meaningful Work:
  Make a lasting impact on the lives of those you serve, while working with a supportive and collaborative team.

• 2 Year / Associate Degree
• 1–3 years of administration experience, or equivalent combination of education and experience.