Manager, Learning Strategy

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn

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As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Quality

Job Sub Function:

Quality Training

Job Category:

People Leader

All Job Posting Locations:

Charlotte, North Carolina, United States, Dallas, Texas, United States, Horsham, Pennsylvania, United States of America, Orlando, Florida, United States of America, Phoenix, Arizona, United States, Pittsburgh, Pennsylvania, United States of America, Raleigh, North Carolina, United States

Job Description:

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at

We are searching for the best talent for an Manager, Learning Strategy to be located in Pittsburgh, PA;
Raleigh, NC;
Charlotte, NC;
Orlando, FL;
Phoenix, AZ;
Horsham, PA; or Dallas, TX.

Purpose:

This role is responsible for translating and executing Patient Service Center's (PSC) learning strategy into scalable curricula, content, and learning experiences across onboarding, ongoing enablement, and upskilling. Reporting to the Associate Director, Learning Strategy, this role ensures learning programs, curricula, and content are planned, prioritized, maintained, and executed in alignment with defined strategy, business priorities, and operational needs. This position serves as the bridge between strategy and execution, owning learning intake, prioritization, curriculum planning, and content lifecycle management, while leading a team of Instructional Designers and an LMS Administrator to deliver high-quality, effective learning solutions.

Strategic Execution, Intake & Curriculum Management:

* Translate learning architecture and content strategy into structured curricula, course maps, and executable learning plans, including role-based learning journeys across onboarding, core training, and upskilling

* Build and manage learning roadmaps, schedules, and training plans, ensuring alignment to business priorities

* Own and manage the learning intake process, pipeline, and backlog, prioritizing work based on business impact, urgency, and resource capacity

* Identify training gaps using performance data, stakeholder input, and learner feedback, and recommend aligned solutions

* Ensure learning solutions are consistent, scalable, and aligned to defined strategy

Content Lifecycle, Execution & Delivery Alignment:

* Own content review cycles, updates, and maintenance across all PSC learning materials

* Partner with SMEs and stakeholders to ensure content accuracy, relevance, and alignment to current processes, keeping materials current with business changes

* Support governance processes (versioning, approvals, documentation) in alignment with defined standards

* Partner with PSC Operations and the Learning Experience & Onboarding Manager to align curriculum, communications, and delivery

* Coordinate training readiness, scheduling, and execution alignment, ensuring delivery teams have the materials and visibility needed

Reporting, Continuous Improvement & Operational Enablement:

* Own learning reporting across programs, including completion, effectiveness, and operational insights

* Use metrics, surveys, and feedback to evaluate effectiveness and identify…