Senior Systems Engineer

Job Title

Senior Systems Engineer (Req : )

At Disney Experiences Technology, our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, Disney Resort & Spa, and Disney Vacation Club. The team is responsible for the end‑to‑end digital and physical guest experience for all technology and digital‑led initiatives across Attractions & Entertainment, Food & Beverage, Resorts & Transportation, Merchandise and other initiatives including the My Disney Experience  app and Hey, Disney!

• Implement Atlassian Cloud features by driving technical aspects of the implementation, including data, plugins, infrastructure, and functionality.
• Architect business‑critical functionality for users as needed by coding, prototyping, scripting, or outlining solutions.
• Create, manage, and support all administrative functions associated with the Atlassian Cloud product suite.
• Develop all critical aspects of Atlassian Cloud tooling including application development, workflows, screen schemes, automations, JQL, reporting, permissions, notifications, custom fields, marketplace add‑ons, and integrations.
• Investigate and perform advanced troubleshooting for reported issues in B2B products.
• Manage escalations with internal or third‑party support, as required.
• Gather requirements for business processes and determine ways to optimize and improve software setup and workflows, and identify where functionality needs to improve to meet user requests.
• Work closely with internal teams to understand their business challenges and build solutions that meet their unique needs with B2B products.
• Serve as subject‑matter expert for B2B products and support teams across the organization that use B2B products to manage their work.
• Research products including vendor roadmap useful for continuous improvements.
• Evaluate and recommend new plugins/applications to enhance B2B functionality, including installing, managing, and administering plugins/applications.
• Understand systems architecture to identify upstream and downstream impacts when implementing solutions.
• Create and maintain documentation on Atlassian Cloud product configurations, automations, and processes to facilitate change management and training for internal teams.
• Work closely with other Disney teams and vendors on maintenance, troubleshooting, and upgrades.
• Refine current Jira processes to be more streamlined and uniform for teams.
• Execute production deployments during non‑business hours.
• Maintain a customer‑service driven mindset with strong relationship building skills.

• Minimum of 5+ years of job experience in a large Atlassian environment (~10,000 users).
• Experience with Atlassian Cloud product suite.
• Expertise in Forge App Development and coding best practices for Atlassian Cloud.
• Proficient knowledge and coding/scripting experience using Python, Groovy, or similar languages.
• Expert with REST API and JSON.
• Proficient in Confluence space administration.
• Deep expertise in Jira workflow administration, Automation for Jira, Script Runner and JQL skills.
• Process governance experience or strong automation workflow knowledge.
• Proven track record with Atlassian plugin installations and upgrades.
• Hands‑on experience supporting Atlassian tools in on‑prem or AWS environments.
• Experience with Agile methodology lifecycle and working on an Agile delivery team.
• Excellent time management and prioritization skills.
• Ability to work in a collaborative, team environment.
• Strong analytical and problem‑solving skills.
• Proficient in both verbal and written communication in English with attention to detail.
• Strong interpersonal skills to communicate with stakeholders.
• Demonstrates awareness of the broader Disney technical infrastructure to extrapolate impact of changes in architecture.
• Trubbleshooting skills, ability to determine impact, resolve complex issues and exercise sound judgment and initiative in stressful situations.
• Knowledge of major components of relevant technologies.
• Basic experience in technical project management from an engineering perspective.