Senior Systems Engineer

Senior Systems Engineer

Job :

Location: Orlando, Florida, United States / Glendale, California, United States / Seattle, Washington, United States / Anaheim, California, United States

Business: Disney Experiences

Date posted: Jun. 16, 2026

At Disney Experiences Technology, our team creates world‑class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club. The Disney Experiences Technology team is responsible for the end‑to‑end digital and physical Guest experience for all technology and digital‑led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise lines of business as well as other initiatives including the My Disney Experience  app and Hey, Disney!

• Implement Atlassian Cloud features by driving technical aspects of the implementation, including data, plugins, infrastructure, and functionality.
• Architect business‑critical functionality for users as needed by coding, prototyping, scripting, or outlining solutions; create, manage, and support all administrative functions associated with the Atlassian Cloud product suite.
• Develop all critical aspects of Atlassian Cloud tooling including but not limited to application development, workflows, screen schemes, automations, JQL, reporting, permissions, notifications, custom fields, marketplace add‑ons, and integrations.
• Investigate and perform advanced troubleshooting for reported issues in B2B products; manage escalations with internal or third‑party support, as required.
• Gather requirements for business processes and determine ways to optimize and improve software setup and workflows, as well as identify where functionality needs to improve to meet user requests; work closely with internal teams to understand their business challenges and build solutions that meet their unique needs with B2B products.
• Serve as subject‑matter expert for B2B products and support teams across the organization that use B2B products to manage their work.
• Research products including vendor roadmap that can be used for continuous improvements.
• Evaluate and recommend new plugins/applications to enhance B2B functionality, including installing, managing, and administering plugins and applications.
• Understand systems architecture to identify upstream and downstream impacts when implementing solutions.
• Create and maintain documentation on Atlassian Cloud product configurations, automations, and processes to facilitate change management and training for internal teams.
• Work closely with other Disney teams and vendors on maintenance, troubleshooting, and upgrades.
• Refine current Jira processes to be more streamlined and uniform for teams.
• Execute production deployments during non‑business hours.
• Must have a customer‑service driven mindset with strong relationship building skills.

• Minimum of 5+ years of job experience in a large Atlassian environment (~10,000 users).
• Experience with Atlassian Cloud product suite.
• Expertise in Forge App Development and coding best practices for Atlassian Cloud.
• Proficient knowledge and coding/scripting experience using Python, Groovy, or similar languages.
• Expert with REST API and JSON.
• Proficient in Confluence space administration.
• Deep expertise in Jira workflow administration, Automation for Jira, Script Runner and JQL skills.
• Process governance experience or strong automation workflow knowledge.
• Proven track record with Atlassian plugin installations and upgrades.
• Hands‑on experience supporting Atlassian tools in on‑prem or AWS environments.
• Experience with Agile methodology lifecycle and working on an Agile delivery team.
• Excellent time management and prioritization skills.
• Ability to work in a collaborative, team environment.
• Strong analytical and problem‑solving skills.
• Proficient in both verbal and written communication in English and attention to detail.
• Strong interpersonal skills to communicate with stakeholders.
• Demonstrates awareness of the broader Disney technical infrastructure to be able to extrapolate…