Senior Platform Engineer Job Orlando area,Florida USA,IT/Tech

Optomi, in partnership with a leading financial technology company, is seeking an experienced Sr. Platform Engineer for a hybrid opportunity in Orlando, FL!

This role supports critical technology platforms tied to cruise operations, so the work is highly visible, fast-paced, and truly impactful. The right candidate will serve as a technical escalation point across business teams, infrastructure partners, and vendors to troubleshoot issues, identify root cause, and improve long‑term platform reliability.

What the right candidate will enjoy:

A hybrid work environment in Orlando, FL
Being the technical “go‑to” for complex production issues
Working across databases, Windows Server, networking, cloud platforms, and vendor applications
Partnering with business teams, vendors, and infrastructure teams to drive real resolutions
Helping improve reliability, automation, documentation, and long‑term platform performance

Experience of the right candidate:

5+ years of advanced troubleshooting experience in platform engineering, application support, operations, SRE, Dev Ops, or a similar role
Strong experience owning complex production issues and driving root‑cause resolution
Hands‑on database experience, including SQL query writing, data analysis, and troubleshooting
Experience with Microsoft SQL Server, Oracle, and Windows Server
Understanding of networking, firewalls, data flow, and connectivity troubleshooting
Experience supporting vendor‑based applications or business‑critical software platforms
Experience working with vendors, infrastructure teams, server teams, and business stakeholders
Familiarity with incident, problem, and change management processes
Ability to support a low‑volume 24/7 on‑call rotation for critical systems

Responsibilities of the right candidate:

Serve as the technical point of contact for vendors, infrastructure teams, and business partners
Troubleshoot complex production issues across applications, databases, Windows Server, networking, firewalls, and connectivity
Use SQL queries and data analysis to investigate issues and support root‑cause analysis
Support business‑critical vendor applications and software platforms
Maintain platform stability, reliability, and performance through day‑to‑day operational support
Support upgrades, releases, roadmap initiatives, infrastructure projects, and automation efforts
Participate in incident, problem, and change management
Maintain runbooks, documentation, and knowledge articles
Coordinate across technical and business teams to drive issues to resolution
Bring urgency, ownership, and a solutions‑first mindset to critical platform support

Nice to have experience:

Cloud experience with AWS, Azure, or GCP
AWS EC2 experience
Service Now experience
CI/CD, deployment tooling, scripting, or automation experience
Experience in highly visible, regulated, or operationally complex environments
Cruise, logistics, marine operations, medical systems, or risk management industry experience
Experience with AMOS, Sea Care, Crunchtime, or MXP

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