Director of Enterprise Resource Planning

Technical Product Manager – ERP/CRM

Ally Building Solutions is implementing Acumatica as its enterprise ERP and CRM platform, with a third-party consulting partner leading the initial design and build. The Technical Product Manager – ERP/CRM will join the IT team to partner with that implementation, take ownership of the platform at go-live, and lead its long-term operation, evolution, and support across the business.

This role serves as the single point of accountability for the Acumatica solution—owning configuration, role and security management, end-user support, training, integrations, upgrades, vendor management, and the multi-year roadmap. The person in this role will partner closely with Finance, Operations, Sales, Customer Service, and other business stakeholders, and over time will build and lead a small team of ERP/CRM analysts to scale support across the organization.

What success looks like: A stable, well-governed, well-adopted Acumatica platform that demonstrably improves how Ally Building Solutions operates—measured by user adoption, business process efficiency, system reliability, and successful delivery of the platform roadmap.

• Serve as the primary internal counterpart to the third-party Acumatica implementation partner throughout design, build, configuration, testing, training, cutover, and hypercare.
• Participate in design sessions to ensure decisions align with long-term operational supportability, scalability, and Ally Building Solutions' business needs.
• Lead structured knowledge transfer from the implementation partner to internal IT and super users; ensure full documentation of configuration, customizations, integrations, and workflows.
• Own cutover, go-live, and post-go-live stabilization activities, including triage of defects and rapid-response issue resolution.

• Own day-to-day administration of the Acumatica platform, including Financials (GL, AP, AR), Distribution/Inventory, Construction Edition, and CRM modules.
• Configure modules, screens, workflows, generic inquiries, business events, automation schedules, dashboards, and reports to meet evolving business requirements.
• Manage user provisioning, deprovisioning, roles, and security policies; enforce least-privilege and segregation-of-duties principles.
• Maintain master data governance standards (customers, vendors, items, GL structure, etc.) in partnership with data owners across the business.
• Monitor system health, performance, and capacity; coordinate with hosting provider on infrastructure-related matters.

• Operate the Acumatica support queue: triage, prioritize, and resolve end-user issues within defined service levels.
• Develop and maintain training materials, SOPs, quick-reference guides, and a searchable knowledge base for end users.
• Deliver training to new hires, role transitions, and during feature releases; cultivate a network of departmental "super users" to extend support reach.
• Track and analyze support trends to identify root causes, training gaps, and configuration improvements.

• Own the inventory, design, and operational health of all integrations between Acumatica and adjacent systems (e.g., banking, EDI partners, payroll, BI/reporting, customer-facing portals, e-commerce, productivity tools).
• Define integration requirements, partner with developers or vendor consultants on builds, and oversee testing, deployment, monitoring, and error remediation.
• Evaluate and recommend ISV add-ons and third-party solutions from the Acumatica Marketplace where appropriate.
• Apply sound solution architecture practices: prefer configuration over customization; isolate customizations; document all changes.

• Plan and execute Acumatica version upgrades on a regular cadence; review release notes, assess impact, and communicate changes to stakeholders.
• Define and run regression test plans with business users; manage upgrade environments, dry runs, and production cutover.
• Manage a structured change-control process for configuration changes, customizations, and integrations.

• Manage ongoing relationships with the Acumatica VAR/implementation partner and any ISV vendors; hold vendors accountable for deliverables, SLAs, and quality.
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