Technical Consultant

Job Summary

As a Technical Consultant, you will be responsible for working directly with our clients or executing their readiness tasks which can include installing all approved hardware and software with Outcomes, converting, merging, splitting, and validating data ahead of project completion, installing custom labels and peripheral devices, to ensure a smooth and seamless process for all involved.

• Work directly with client and IT to set up their server, registers, printers, scanners, workstations, and any additional peripheral items, ensuring all hardware is in working order.
• Perform operating system updates, data migrations, data conversions, network configurations, Rx30 conversions, data restores, and assist with special disaster recovery setups, per client request.
• Assist client with technical questions during the hardware installation process, resolving issues contributing to on‑time project delivery.
• Assist on‑site trainers prior to and during go‑live on any issues that may arise or hardware that may still need to be set up and/or tested (new workstations, thermal printers, laser/thermal printer alignment, POS and robotics interfaces, etc.).
• Maintain and document all configurations related to each install within the appropriate platform (e.g., Zendesk).
• Work closely with the project management team post‑GL for any remaining hardware needs for client go‑live.
• Ability to set up additional licensing, vendor‑related files, back‑office setups, virtual servers, modules, and up-to-date pharmacy and point‑of‑sale builds.
• Ability to prevent, troubleshoot and diagnose system and network issues that may occur during system setup.
• Ability to identify and assist with troubleshooting issues with internal programs and tools.
• Keep up to date on newly released features and approved hardware within the Outcomes product solutions.
• Communicate with new and existing customers to determine details of their current data to ensure the data is converted meeting expectations.
• Coordinate with data conversion specialists and companies to correct any inaccuracies or inconsistencies in test data.
• Additional duties assigned by team manager to assist fellow teammates with outstanding projects.
• Work directly with client to procure label samples and design custom label for client to their specifications.

• Knowledge of Windows & Linux OS
• Advanced skills in printers and peripheral device installations
• Advanced networking skills is a plus
• Time management skills
• Knowledge of Outcomes product and hardware offerings
• Positive attitude and team‑oriented
• Consistently meet expectations and deadlines without direct supervision
• Travel requirements:
  Domestic and/or International, up to >10%

• Minimum years of work experience: 2 years
• Experience in Outcomes Support roles in Point of Sale or Hardware
• Minimum of 1 year of experience in hardware/network
• Background in technology working with pharmacies is helpful
• Minimum level of education or education/experience:
  Associate’s or equivalent work experience.

• Frequent sitting in stationary position at a desk
• Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
• Occasional twisting of body
• Occasional reaching by extending hands and arms in any direction
• Occasional lifting, pulling, or pushing

• Medical, Dental and Vision Plans
• Voluntary Benefits
• HSA & FSA
• Fertility & Family Planning Benefits
• Paid Parental Leave
• Adoption Assistance Program
• Employee Resource Groups
• Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non‑exempt associates
• 11 Paid Holidays
• Corporate Wellness Program
• 401k Employer Match & Roth Option Available – immediate eligibility