IT Business Analyst

GLOTECH, Inc. is an equal‑opportunity employer that welcomes individuals from diverse backgrounds, including minorities, females, protected veterans, and individuals with disabilities. We are committed to fostering a diverse and inclusive workforce.

We provide medical, dental, and vision care; disability insurance (short and long term); life & AD&D insurance; flexible spending accounts for healthcare, dependent care, and commuter transportation & parking reimbursement; employee assistance programs; annual leave; sick leave; holiday pay; educational assistance; certification and training reimbursement; and a 401(k) retirement savings plan with employer matching.

• Act as liaison between business stakeholders and delivery team to ensure viable solutions are delivered.
• Understand needs of multiple stakeholders and facilitate negotiation into one project scope.
• Build business relationships across the enterprise and within the technology team.
• Identify current and future state business processes and become subject‑matter expert.
• Lead design/requirements review meetings.
• Assist with daily stand‑ups, grooming sessions, and other Scrum ceremonies with the delivery team.
• Follow PMO best practices and create necessary artifacts for project facilitation.
• Translate requirements into functional documents such as RFPs, use cases, and wireframes to help the business envision the future state and define scope.
• Participate in system deployments and provide hands‑on support during hyper‑care periods.
• Evaluate vendors and help ensure their solutions are viable for successful deployment.
• Develop system test plans, objectives, and cases/scripts and participate in testing activities when needed.
• Track issues, risks, and action items to resolution.
• Assist in triaging support issues and participate in system outage resolutions.
• Participate in on‑call rotations, triaging after‑hours or weekend issues, assessing severity and impact, and coordinating with leadership for resolution.
• Manage a list of enhancements and help facilitate improvements to existing solutions.

• Minimum of 3 years’ experience in an IT Business Analyst role.
• Bachelor’s degree in Information Systems or related field, or 3 years of progressive work experience.
• Detail‑oriented with excellent problem‑solving skills.
• Strong verbal and written communication skills.
• Proficient with Microsoft products (Visio, SharePoint, Office, One Note).
• Previous hospitality or theme‑park experience is desirable.

• Strong experience in requirements elicitation and analysis.
• Proficiency in creating use cases, user stories, and test case identification.
• Excellent communication skills for interacting with stakeholders, teams, and leadership.
• Knowledge of deployment processes, change management, and release planning.
• Experience supporting User Acceptance Testing (UAT) and addressing business queries.
• Ability to create and maintain detailed project documentation.
• Familiarity with Scrum methodologies and participation in Scrum ceremonies.
• Strong problem‑solving skills, including root cause analysis and production issue triage.
• Experience with continuous improvement processes and gap analysis.
• Proficient in tools for project management, documentation, and communication.