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ITSM Process Lead: Service Delivery & Improvement
Job in
Orlando, Orange County, Florida, 32885, USA
Listed on 2026-07-14
Listing for:
BCforward
Full Time
position Listed on 2026-07-14
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, IT Business Analyst
Job Description & How to Apply Below
BCforward in Orlando is seeking an IT Service Management (ITSM) professional for a contract role of 15+ months to govern and optimize IT service delivery across the client infrastructure. You will implement best practices, drive process standardization, and improve operational efficiency.
Responsibilities include change, asset and configuration management, administering ITSM tools such as Service Now and Jira, developing dashboards and KPIs, and coordinating with Infra Ops and engineers to align
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