Strategic IT Director: Healthcare Infra & Ops
Job in
Orlando, Orange County, Florida, 32885, USA
Listing for:
Symphony Spine and Pain
Full Time
position
Listed on 2026-07-15
Job specializations:
-
IT/Tech
Systems Administrator, IT Infrastructure, Cybersecurity, IT Project Manager
Job Description & How to Apply Below
Position Summary
The IT Director – Infrastructure & Operations is responsible for daily technology operations, infrastructure stability, enterprise support functions, and IT service delivery across Symphony's growing multi-practice healthcare platform. This role serves as the operational owner of technology across all practices, locations, and supporting business entities while partnering closely with the Chief Technology Officer (CTO) to execute enterprise technology strategy and priorities.
The IT Director will act as the primary liaison and operational leader for Symphony's Managed Services Provider (MSP), ensuring the organization maximizes value, accountability, responsiveness, and cost efficiency from third‑party support relationships. The role owns the operational technology foundation including end‑user support, device lifecycle management, enterprise telephony, network and security oversight, enterprise administrative controls, interface maintenance, and technical documentation.
As Symphony continues to scale across multiple practices and facilities, this role will establish standardized technology processes, documentation, and support structures while driving operational consistency across all sites.
Core Responsibilities IT Operations & Service Delivery
Own and manage daily IT operations across all Symphony practices, locations, and administrative entities.Serve as escalation point for operational technology issues impacting users, systems, and locations.Partner closely with the CTO to communicate priorities, risks, trends, and improvement opportunities.Establish and maintain IT operational standards and support procedures.Drive issue resolution while balancing internal resources and MSP utilization.Develop and maintain IT service metrics, SLAs, and operational reporting.Technology Standardization & Transformation
Identify opportunities to reduce technical debt and platform fragmentation.Partner with the CTO to develop and execute multi‑year technology roadmaps.Support technology transformation initiatives related to acquisitions, integrations, automation, and enterprise platform consolidation.Drive standardization initiatives across practices in the following domains:Hardware platformsNetwork architectureSecurity standardsTelephony solutionsIdentity and user onboardingClinical and operational technologiesMSP Relationship Management & Vendor Oversight
Act as primary operational owner for Symphony's MSP relationship.Drive accountability around support quality, response times, escalations, and deliverables.Monitor MSP performance and ensure resources are utilized appropriately and cost‑effectively.Coordinate vendor relationships across infrastructure, telephony, security, and supporting technologies.Evaluate vendor proposals and identify cost optimization opportunities.Practice Integration Support
Support technical due diligence activities for potential acquisitions and practice partnerships.Develop repeatable onboarding playbooks for newly acquired locations.Coordinate migration and standardization activities across infrastructure, user access, hardware, telephony, and clinical systems.Drive post‑acquisition stabilization and integration efforts.Infrastructure, Network & Security Operations
Partner with MSP and security teams to maintain security standards and monitoring.Support implementation and enforcement of enterprise access and security controls.Own development, testing, and maintenance of incident response, business continuity, and disaster recovery plans.Maintain oversight of enterprise infrastructure, including:Network environments and site connectivityFirewalls and security controlsWireless infrastructureEndpoint managementRemote access technologiesEnterprise Administration & Identity Management
Serve as primary administrator for enterprise break‑glass accounts and administrative configurations.Maintain and govern privileged access processes.Ensure appropriate controls exist around critical administrative systems.Maintain user lifecycle processes, including:OnboardingOffboardingRole changesAccess reviewsDevice Lifecycle & Asset Management
Own enterprise hardware lifecycle…
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