Field Project Specialist-Orlando

Field Project Specialist-Orlando

Work Location:

Field-Orlando FL area

Shift: Office 8hrs

For more than 80 years, our company has been powered by people who are energized by helping the world experience greater health and well-being.

The positive impact of our PURELL® hand and surface hygiene solutions is driven by our global community of highly collaborative and talented team members who love to learn, innovate, care for each other, and deliver our Purpose of Saving Lives and Making Life Better.

We look for people who are inclusive, results driven, customer-focused, and passionate about impacting the health and well-being of people, businesses, and communities around the world. If this inspires you, please join us at Clorox Purell.

Execute pre-installation site assessments for dispensing systems installation projects to determine accurate materials requirements

Execute quality assessment, technical troubleshooting, post-installation audit, installation support, and other tasks in the field as directed in support of GOJO's strategies

Create relationships with project champions at customer facilities in support of installation and service projects

Collaborate within the Field Operations team and across functions to support the implementation of dispensing systems solutions at customer locations

Collaborate with installation/service partners and customers to as needed to support the implementation of dispensing systems solutions at customer locations

Support selling team as a "subject matter expert" during sales calls and service visits

Support other activities as needed to strengthen and extend GOJO's presence in dispensing systems markets

Professional execution of pre-implementation planning processes, installation audit and support, and post-implementation service including appropriate/timely internal and external communication

Meet/Exceed service commitments for implementation and post-implementation support programs

Defuse volatile customer situations by listening intently, identifying the key pain point, and offering GOJO service/support where appropriate

Help customer understand root cause of dispenser/system performance issues and ensure recommended resolution will meet customer's expectations

Fully support GOJO's dispensing system warranties

Is attentive to customer needs/requests outside area of expertise/responsibility. Escalates customer requests to appropriate internal resources for resolution

Activities/interaction support long-term customer relationships

Leverage GOJO internal network to ensure high levels of customer satisfaction

Partner with field sellers to understand and meet customer/end-user expectations

Plan and execute daily/weekly work autonomously (remote)

Plan/manage schedules to support timely site survey, service, and audit activities. Coordinate closely with end-user (champion), GOJO Seller, GOJO Sales Ops, and GOJO Field Ops to ensure schedules and expectations are aligned

Complete daily, weekly, and monthly score carding as needed to monitor results

Skillfully assess customer and end-user leadership environments to identify formal/informal leaders and influencers to support effective/timely communication throughout the survey, service, or audit

Communicate with installers during onsite audits to provide feedback/direction on installation practices. Correct behaviors that do not comply with GOJO installation standards and expectations. Seek support from GOJO installation management team to address significant concerns.

Act quickly to resolve technical issues leveraging multiple resources

Balance multiple projects in various stages of implementation and various locations with various team members concurrently. Adjust quickly as required by end-user schedule changes

Coordinate with GOJO logistics to ensure timely/complete delivery of necessary material

Partner with clinicians, engineers, product management, and sales throughout project to share learnings in support of product/service improvement/development efforts

Provide timely post-implementation service for SMARTLINK™ (emerging technology, networked devices, big-data, infrared sensor placement) systems to address any system or device failures

Demonstrate ability to train peers and other workgroup members to support team development

Four year technical degree required or equivalent education/work experience with a minimum one year Quality Assurance, Technical service, or Customer Service work. Strong background in dispensing, field service knowledge may offset education/experience requirements. Lean Six Sigma experience a plus. Project Management certification a plus. Other qualifications include:
• Intermediate level of proficiency with MS Word, Excel, and Power Point  
• Demonstrated ability to communicate ideas clearly and concisely to leadership
• Demonstrated ability to prioritize and balance multiple priorities and projects

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