ServiceNow Technical Analyst

Position Title

Service Now CMDB & CSDM Analyst

Hybrid (U.S. Location – To Be Confirmed)

None

Contract

$52.00 - $58.00/hour

We are seeking an experienced Service Now CMDB & CSDM Analyst to support enterprise architecture and IT service management initiatives. This role is ideal for a professional with strong expertise in Service Now CMDB, Common Service Data Model (CSDM), Configuration Items (CIs), data governance, and IT asset relationships. You will play a key role in ensuring the integrity, accuracy, and governance of enterprise configuration data by maintaining CMDB health, implementing CSDM best practices, and collaborating with stakeholders to improve data quality and compliance.

The ideal candidate combines technical Service Now expertise with a strong understanding of IT operations, governance, and data management.

• Manage and maintain the Service Now Configuration Management Database (CMDB) to ensure data accuracy and integrity.
• Develop and maintain relationships between Configuration Items (CIs) across enterprise environments.
• Support CMDB data ingestion, normalization, reconciliation, and integration activities.
• Apply and enforce Common Service Data Model (CSDM) standards and best practices.
• Build and maintain relationships among Business Applications, Service Instances, Technology Management Services/Offerings, Business Capabilities, and related CIs.
• Ensure enterprise IT data is structured and maintained in alignment with CSDM guidelines.
• Monitor CMDB health using dashboards and data quality metrics.
• Identify and resolve stale, orphaned, duplicate, or inaccurate CI records.
• Support Configuration Item lifecycle management, including creation, updates, change tracking, and retirement.
• Collaborate with CI owners, enterprise architects, governance teams, and auditors to ensure compliance with data governance standards.
• Recommend and implement continuous improvements to CMDB governance, data quality, and operational processes.

• 5–10 years of experience in Service Now administration, CMDB management, or IT Configuration Management.
• Strong expertise with Service Now CMDB tables, Configuration Items (CIs), and CI relationship mapping.
• Hands‑on experience with Service Now Common Service Data Model (CSDM).
• Experience supporting data ingestion, integration, normalization, and reconciliation within Service Now.
• Strong understanding of Business Applications, Service Instances, Technology Management Services, Business Capabilities, and related CSDM components.
• Experience implementing CMDB governance, data quality, and lifecycle management processes.
• Knowledge of IT Change Management and Configuration Management best practices.
• Experience creating CMDB health dashboards and monitoring data quality metrics.
• Strong analytical, documentation, and problem‑solving skills.
• Excellent communication skills with the ability to collaborate across technical and business teams.

• Experience leading or supporting CMDB governance and compliance initiatives.
• Experience working with CI owners, auditors, and governance stakeholders.
• Knowledge of Service Now Discovery, Service Mapping, or other CMDB automation tools.
• Familiarity with ITIL Configuration Management best practices.

At Seneca Resources, we are more than just a staffing and consulting firm—we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact. When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide.

We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, a 401(k) retirement plan, and the support of a dedicated team that advocates for you every step of the way.

Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.