Help Desk Agent, Level 3
Job in
Orlando, Orange County, Florida, 32885, USA
Listed on 2026-07-21
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
Systems Administrator, IT Support, HelpDesk/Support, Network Administrator
Job Description & How to Apply Below
Responsibilities
- Resolve advanced hardware, software, network, and system issues escalated from Level 1 and Level 2 support
- Administer and maintain Microsoft Windows, Microsoft 365, Active Directory, user accounts, and system access
- Monitor network performance, backups, security, and system availability
- Install, configure, and maintain computers, software, and peripheral devices
- Coordinate with third-party vendors for software implementation, support, and troubleshooting
- Document technical solutions and maintain IT procedures
- Mentor junior Help Desk technicians and assist with escalated support requests
- Support IT projects, system upgrades, and technology improvements
- Ensure compliance with company IT policies and security standards
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
- Minimum of five (5) years of IT support experience
- Minimum of three (3) years of Help Desk leadership or team management experience
- Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, networking, and enterprise hardware/software
- Excellent troubleshooting, communication, organizational, and customer service skills
- Experience working with third-party software vendors and IT ticketing systems is preferred
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