Epic Products Analyst, Lead - Healthy Planet

Position Summary

At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award‑winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida’s east to west coasts and beyond.

The Epic Products Analyst, Lead applies advanced knowledge of healthcare operations, information technology principles, and Epic configuration to provide multifaceted direct Epic application support across the Epic software development life cycle. The analyst is responsible for the design, development, implementation, testing, updating, integration and maintenance of complex system configuration, system setup and application tables. They analyze user, system and application needs and evaluate multiple alternative approaches to determine the best solution to meet the needs of the organization.

Forbes Recognizes Orlando Health as a Best‑In‑State Employer for 2024. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list.

Orlando Health has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare.

• Lead application‑specific content configuration for growth projects and new entity integration initiatives.
• Facilitate meetings to review end‑user performance, track and trend issues, workflow problems, and system capabilities; gather feedback and identify system enhancement needs.
• Oversee workflow analysis, collect data, produce reports and investigate issues to support technical and business decision‑making.
• Assist with coordination of change processes, content governance and prioritization; implement approved new developments, system enhancements and releases.
• Troubleshoot problems and respond to questions received from the Service Desk and end users in a timely manner.
• Monitor system performance, troubleshoot and resolve application issues and system errors.
• Lead the evaluation and implementation of new module releases.
• Identify, analyze and recommend improvements and enhancements to operational processes and system automation.
• Provide status reports and updates for IT/CE and facility development projects, service line expansions, break/fixes, planned upgrades and other aspects of the IT/CE program portfolio.
• Provide consulting support to Business Relationship Management teams to analyze business operations and end‑user preferences, and incorporate informatics best practices while making build decisions.
• Create security classification templates to provide the appropriate level of access while protecting patient health information.
• Design, modify and implement testing processes, including script development, recording test results, facilitating end‑user testing and maintaining test environments.
• Coordinate and participate in application upgrades and changes.
• Collaborate with stakeholders during the integration of interfaced applications to ensure system and patient data integrity are maintained.
• Analyze, design, configure, test and evaluate new or changed clinical/business application functionality and workflows to meet enterprise requirements; manage master file changes for new features.
• Collaborate with Cogito analysts and others for Epic native reports and dashboards.
• Provide information and support to Instructional Designers to facilitate training development.
• Ensure interoperability between Epic applications and other supporting applications.
• Communicate with vendors regarding technical issues with Epic integration.
• Utilize understanding of IT trends and emerging technologies to enable new and evolving business and operating models related to the Epic software.
• Participate in the evaluation and selection of software product standards and services, and design standard and custom software configurations.
• Analyze…