Cognos Server Administration Manager

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Job Summary

We are seeking a dedicated Manager, Cognos Server Administration to join our team. In this position, you are responsible for overseeing the administration, optimization, and governance of IBM Cognos environments that support enterprise-wide reporting and analytics. Reporting to the Director of Data Analytics & Reporting, this leader will manage a technical team responsible for Cognos server maintenance, platform performance, content governance, and enterprise user support.

The ideal candidate will be versed in Cognos architecture and administration, has a proven track record of managing BI infrastructure teams, and is passionate about delivering scalable, secure, and reliable reporting solutions. This role serves as a critical liaison between Data Analytics, IT infrastructure, and business users.

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

• Collaborate with IT, DBAs, and Data Engineering to ensure efficient data integrations, performant queries, and reliable refresh cycles
• Develop and maintain technical runbooks, documentation, and standard operating procedures for system maintenance and incident response
• Drive continuous improvements in deployment pipelines, performance, and platform governance
• Ensure system uptime, reliability, and performance through proactive monitoring, root‑cause analysis, and capacity planning
• Evaluate and recommend improvements to Cognos architecture and integration with cloud platforms or data lakes as needed
• Lead, manage, and mentor a team responsible for the administration of IBM Cognos environments, including system upgrades, patching, server configuration, and platform performance
• Maintain vendor relationships (e.g., IBM, Snowflake, Rivery) and manage support tickets for Cognos platform issues
• Manage and govern the deployment of pipelines for BI assets, including packages, reports, dashboards, and data modules across environments
• Oversee Cognos security administration, including user provisioning, role‑based access, and data source credentials
• Oversee intake, privatization, and resolution of system‑level support tickets, performance issues and enhancement requests
• Own and manage the full life‑cycle of the Framework Manager, ensuring scalability, performance, and documentation
• Partner with Analytics and Reporting teams to provide optimal authoring environments and promote governed self‑service reporting
• Represent the Server Administration function in cross‑functional meetings and initiatives related to enterprise reporting infrastructure

Employment is contingent on

• Background check (company‑wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
• Drug screen (when applicable for the position)
• Compliance with healthcare facility credentialing process (when applicable for the position)
• Valid driver's…