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Sr. UC Field Support Engineer Security Clearance
Job in
Orlando, Orange County, Florida, 32814, USA
Listed on 2026-07-24
Listing for:
Information Technology Engineering Corporation
Full Time
position Listed on 2026-07-24
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Sr. UC Field Support Engineer
Location:
Orlando, FL
Required Clearance:
Public Trust Since 1999, ITEC has delivered mission-critical support to the DoD and Intelligence Community. Now part of Manpower Group Public Sector (MGPS), we continue that work with expanded capabilities. Employees hired through this process will join MGPS and receive a comprehensive benefits package and competitive pay.
Job Responsibilities:
* Lead UC field support operations for USCIS Southeast region.
* Provide Tier I and Tier II technical support for UC services at Orlando field office and regional client sites.
* Support 600+ VTC rooms including setup, configuration, troubleshooting, and user training.
* Manage digital signage deployments and ongoing support (250 players across enterprise).
* Troubleshoot UC endpoints (desk phones, softphones, conference room equipment, smart boards)
* Coordinate and lead regional UC equipment deployments and installations.
* Provide hands-on technical support for conference room AV systems, displays, projections, microphones.
* Support VTC bridge sessions (Point-to-Point, Webex, PEXIP/CVI to Teams).
* Manage secure telephone installations and support (
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