Creator Care Payments Specialist

About Statusphere

Statusphere is an influencer-marketing technology platform built for enterprise brands to make human-generated content scalable, measurable, and brand-safe across social, retail and paid media channels. The platform uses AI to automate and orchestrate large-scale creator programs, from sourcing and vetting influencers, to fulfillment, compliance, tracking and rights management. Brands including Express, Parlux, Kendo Brands, and LG H&H use Statusphere to drive social SEO, improve product discoverability and generate measurable sales impact online and in-store.

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The Creator Care Payments Specialist is responsible for ensuring creators receive accurate and timely payments while delivering an exceptional support experience throughout the creator journey. Reporting to the Sr. Manager, Creator Care, this role owns the day-to-day processing, monitoring, and resolution of creator payments, investigates payment issues, and partners across teams to ensure payment accuracy and operational efficiency.

In addition to serving as the primary owner of creator payments, this role also supports the Creator Care team by responding to creator inquiries across email, chat, and direct messages, assisting with gift card compensation reviews, supporting inbox workflows, and contributing to a positive creator experience. The role divides its time between payment operations and Creator Care responsibilities, with payment operations serving as the primary area of focus.

• Monitor email, DMs, and creator-facing chat and assist in responding to creator inquiries in a timely and professional manner.
• Ensure all creator communications are clear, accurate, empathetic, and consistent with company policies, processes, and brand standards.
• Assist in creator collaboration onboarding and set up when a senior associate is unavailable as backup support.
• Accurately review creator collaboration compensation eligibility.
• Assist in managing the inbox workflow, delegate tagged conversations when additional support is needed to ensure creator messages are reviewed in a timely manner.
• Provide timely follow-up and communication to creators regarding collaboration updates, brand changes, and other campaign-related information to ensure smooth execution.
• Identify opportunities for improvement while taking the creator's perspective into account.
• Seek out opportunities for growth and development with your manager.
• Assist in managing inbox workflows by routing, tagging, and assigning conversations to the appropriate teams when additional support or expertise is required.
• Maintain accurate and detailed documentation of creator interactions and resolutions within support systems.
• Identify recurring creator questions or issues and share feedback with cross-functional teams to improve processes, resources, and the overall creator onboarding experience.
• Research, troubleshoot, and resolve creator issues, escalating more complex inquiries when appropriate.
• Follow up proactively with creators via email to ensure outstanding questions and support requests are fully resolved.
• Stay updated on influencer marketing trends to provide the best creator experience.
• Execute and own all assigned projects and tasks with a strong self-starter mentality.
• Contribute to maintaining and improving support documentation, templates, and knowledge base resources to promote consistent and efficient responses.
• Actively engage and participate in 1-on-1s, team meetings, and training sessions
• May support other departments based on business needs.
• Other projects and tasks as assigned.

• Manage end-to-end creator payment operations by processing, monitoring, troubleshooting, and resolving payment issues through Tipalti and the join status platform to ensure accurate and timely payments.
• Investigate and resolve payment exceptions, including failed, rejected, delayed, or returned payments by identifying root causes, reprocessing payments when needed, and coordinating with internal teams and Tipalti Support.
• Support creators throughout the payment process by communicating payment…