Salesforce Lead

Description

Seeking a highly experienced Salesforce Technical Lead and Subject Matter Expert to support its strategic Prism initiative, focused on modernizing Premium Services operations. The initial phase of Prism focuses on VIP Tour operations, including guest booking, fulfillment, scheduling, payments, and operational workflows. Long-term expansion plans and additional premium guest experiences.

This role will serve as the internal Salesforce expert and trusted technical authority throughout the Salesforce implementation lifecycle. Salesforce is the strategic platform and Birlasoft is the implementation partner. The successful candidate will provide architectural guidance, technical leadership, governance, and oversight to ensure business and technology objectives are achieved.

• Lead Salesforce architecture and technical design discussions
• Design, develop, and maintain Salesforce solutions utilizing Apex, Lightning Web Components, SOQL, and related technologies
• Review and evaluate vendor-delivered Salesforce solutions
• Provide technical governance and implementation oversight
• Architect and support integrations between Salesforce and enterprise systems
• Identify process automation and business optimization opportunities
• Evaluate emerging Salesforce capabilities such as Agentforce and AI-powered workflows
• Collaborate with Product, Engineering, Architecture, and Business stakeholders
• Establish internal Salesforce knowledge and best practices
• Support long-term platform scalability and extensibility across Premium Services initiatives

This role will spend approximately 70% of its time supporting the Prism implementation and 30% supporting existing Premium Services Salesforce initiatives.

• , Apex, Sfdc, Salesforce crm, lightning web components, Salesforce Integration Architecture, rest api, marketing cloud, sales cloud, service cloud, salesforce dx, enterprise architecture, visual force, soql, Salesforce Platform, experience cloud, Hospitality Technology, Reservation Systems, Property Management Systems, Ticketing Platforms, Payment Systems, Mule Soft, Salesforce Certifications, Dev Ops, Agile Delivery

,Apex,Sfdc,Salesforce crm,lightning web components,Salesforce Integration Architecture,rest api,marketing cloud,sales cloud,service cloud,salesforce dx,enterprise architecture,visual force,soql,Salesforce Platform

• 8+ years of Salesforce platform experience
• Strong Salesforce architecture
• Experience leading enterprise Salesforce implementations
• Experience overseeing third-party implementation partners
• Strong Apex and Lightning Web Components expertise
• Experience integrating Salesforce with enterprise applications
• Strong understanding of API-driven architecture
• Salesforce DX and source-driven development experience
• Experience with Agentforce and Salesforce AI capabilities preferred
• Ability to communicate effectively with both technical and non-technical stakeholders
• Experience advising leadership and influencing technical strategy
• Salesforce certifications strongly preferred
• Hospitality, travel, reservations, ticketing, guest services, or customer experience background preferred

Expert Level

This is a Contract position based out of Orlando, FL.

The pay range for this position is $94.59 - $94.59/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Orlando,FL.

This position is anticipated to close on Aug 3, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence…