IoT Software Implementation Manager - Orlando, FL (Hybrid

By combining state-of-the-art data science techniques, cutting-edge Internet of Things (IoT) technologies, and Software as a Service, we enable a more connected, intelligent and efficient supply chain. We’re creating value from massive, connected data. Our unmatched insights illuminate more than 300,000 supply chains, more than a million customers and partners, and over 300 million physical assets that are constantly on the move around the world.

CHEP is a Brambles / BXB Digital company, the global leader in supply chain logistic solutions operating through the CHEP brand. Brambles Limited is listed on the Australian Securities Exchange (ASX) and has its headquarters in Sydney, Australia. Operating in more than 60 countries, with its largest operations in North America and Western Europe, we employ more than 14,500 people and own over 550 million pallets, crates and containers through a network of approximately 850 service centres.

The IoT Implementation Manager is responsible for driving successful deployment and adoption of digital solutions, ensuring seamless configuration, onboarding, training, and ongoing optimization in the field. This role is critical to enabling customer success and delivering measurable value aligned with our Illuminated Supply Chains strategy.

The IoT Implementation Manager will lead user onboarding, including model requests and system configuration, and provide hands‑on training to promote product and process adoption. They will embed best practices and monitor value realization while continuously identifying opportunities for account growth and process improvement. By fostering strong customer engagement and refining implementation workflows, the Implementation Manager ensures solutions deliver maximum impact and long‑term adoption.

Number of Countries:
Americas

• Data Integrity & Availability

• End-to-End Deployment
  • Lead and execute the full implementation lifecycle of digital solutions, from scoping through post‑deployment support.
• Solution Configuration
  • Ensure accurate setup and configuration of devices, BRIX models, and SaaS platforms to meet business and customer requirements.
• Customer Success Enablement
  • Deliver onboarding, training, and hypercare to ensure customers achieve adoption and value realization.
• Data Integrity & Insights
  • Monitor solution performance, ensure data accuracy, and provide actionable insights to optimize operations.
• Process Improvement
  • Iterate on ways of working to drive consistency, efficiency and scalability in deployments.
  • Identify and implement process enhancements to reduce deployment cycle time and improve customer experience.
• Field Testing
  • Provide remote and on‑ground support for customer testing and surveying activities.
• Stakeholder Collaboration
  • Act as a liaison between customers, customer success, product teams, and commercial teams, ensuring alignment and clear communication.
• Account Growth
  • Recognize opportunities for solution expansion and contribute to account development strategies.

Problem solving relates to the requirement in the role to analyse, reason and arrive at conclusions to solve problems. This can range between routine and patterned (day‑to‑day within procedures) or more complex in nature requiring analytical and innovative solutions.

Internal:
Product, Dev Ops, Cloud Engineering, Support, Hardware, Supply Chain, Digitalization Stakeholders

External:
Customers

• Exceptional ability to communicate and foster positive business relationships
• Technical skills required, as they relate to the use of the product or service (SQL, Reporting)
• Accountability and personal organization are essential
• Experience in managing a diverse group and training each according to company standards
• Knowledge on logistics industry is preferred
• Rich project leadership and project management experience
• A Bachelors/Masters degree in any discipline

• Proven work experience of 2 - 5 years as an Implementation Manager, Customer Success Manager or similar role in a SaaS business, and a track record of driving customer…