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Enterprise Service Desk Lead: Escalations & Coaching

Job in Orlando, Orange County, Florida, 32885, USA
Listing for: Medicus IT
Full Time position
Listed on 2026-08-22
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support, IT Project Manager, Systems Administrator
Salary/Wage Range or Industry Benchmark: 70000 - 90000 USD Yearly USD 70000.00 90000.00 YEAR
Job Description & How to Apply Below
A leading IT services provider in Orlando, Florida is seeking an Enterprise Service Desk Team Lead to oversee Tier 1 & 2 teams, provide advanced troubleshooting, and ensure efficient progression of requests and incidents. Ideal candidates should have a Bachelor's degree, ITIL certification, and 5+ years of experience in IT service roles. Responsibilities include monitoring SLAs, training staff, and performing technical escalations.

Join our dynamic team to enhance IT service delivery and customer satisfaction.
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