Network Support Engineer

WELBRO Building Corporation has a career opportunity for a Network Support Engineer to provide first- and second-level technical support to end users across voice, data, applications, hardware, software, and networked systems. Diagnose and resolve issues efficiently, document work in a ticketing system, and support account administration, endpoint security, and device deployments in a Microsoft-centric environment.

• Assist with Cyber security monitoring of servers and endpoints, familiarity with Sentinel One EDR and Manage Engine Event Log viewer.
• Support Windows Server administration tasks and assist with Active Directory user/group management as needed.
• Support Microsoft 365 (Office, SharePoint, One Drive) including authentication (2FA), data migrations, and Mobile Device Management.
• Support and troubleshoot networking/connectivity issues related to VLANS and switching on the internal network and at the colocation facility.
• Log, track, and document incidents and requests in a ticket management system; provide timely status updates and clear final resolutions.
• Provide basic support for telephone equipment and VoIP; assist with LAN/WAN connectivity, peripheral network devices, and mobile operating systems.
• Work effectively both independently (with direction) and collaboratively within a team to meet service and support goals.
• Assist with deployment of system and security patches on servers and user workstations endpoints.
• Provision and deprovision user accounts and access in accordance with security and onboarding/offboarding procedures
• Support employee onboarding and offboarding by preparing devices, configuring access, and coordinating equipment return and data transfer needs.
• Provide administrative and end-user support for Microsoft 365 and Active Directory, including password/access issues and basic account troubleshooting.
• Provide break/fix and remote access support across laptops, tablets, phones, and peripherals; escalation issues appropriately when needed.
• Assist with Cyber security monitoring of servers and endpoints, familiarity with Sentinel One EDR and Manage Engine Event Log viewer.
• Support Windows Server administration tasks and assist with Active Directory user/group management as needed.
• Support Microsoft 365 (Office, SharePoint, One Drive) including authentication (2FA), data migrations, and Mobile Device Management.
• Support and troubleshoot networking/connectivity issues related to VLANS and switching on the internal network and at the colocation facility.
• Log, track, and document incidents and requests in a ticket management system; provide timely status updates and clear final resolutions.
• Provide basic support for telephone equipment and VoIP; assist with LAN/WAN connectivity, peripheral network devices, and mobile operating systems.
• Work effectively both independently (with direction) and collaboratively within a team to meet service and support goals.
• Assist with deployment of system and security patches on servers and user workstations endpoints.
• Provision and deprovision user accounts and access in accordance with security and onboarding/offboarding procedures
• Support employee onboarding and offboarding by preparing devices, configuring access, and coordinating equipment return and data transfer needs.
• Provide administrative and end-user support for Microsoft 365 and Active Directory, including password/access issues and basic account troubleshooting.
• Provide break/fix and remote access support across laptops, tablets, phones, and peripherals; escalation issues appropriately when needed.
• Assist with Cyber security monitoring of servers and endpoints, familiarity with Sentinel One EDR and Manage Engine Event Log viewer.
• Support Windows Server administration tasks and assist with Active Directory user/group management as needed.
• Support Microsoft 365 (Office, SharePoint, One Drive) including authentication (2FA), data migrations, and Mobile Device Management.
• Support and troubleshoot networking/connectivity issues related to VLANS and switching on the internal network and at the colocation facility.
• Log, track, and document incidents and requests in a ticket management system; provide…