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AI-Driven Technical Support Analyst
Job in
Orlando, Orange County, Florida, 32885, USA
Listed on 2026-08-30
Listing for:
Voxtell
Full Time
position Listed on 2026-08-30
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
Voxtell in Orlando, FL, is seeking a hands-on Support Analyst to own customer conversations across phone, chat, and email from first response to resolution. You will troubleshoot the AI Phone System end to end, tune AI receptionists, and review drafted replies, call summaries, and sentiment flags to ensure accurate outcomes.
You will transform recurring questions into help center articles and escalate cleanly with reproducible steps when an issue needs Analyst II or engineering, shaping the AI
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