IT Admin Job Orlando area,Florida USA,IT/Tech

IT Specialist |

Location:

Orlando, FL

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Position Overview

This position provides basic technical on-site and remote support including diagnosis of user problems related to specific supported hardware, software, and networking services provided by the IT department. Reporting directly to the Director of Technology Operations, this position serves as the first point of contact troubleshooting, technology training, and new technology needs and facilitates the next level of support personnel for issues he/she cannot individually resolve.

Primary

Responsibilities

Install and configure new hardware, maintain existing hardware, and track hardware inventory in real-time.
Problem recognition, research, isolation, resolution and follow up for all computers and software.
Operating system and software installation and configuration and maintain an accurate software license tracking system in real-time.
Asset management - responsible for tracking desktop hardware and software inventory in real-time.
On-site support - participate in end-user support and problem management for all areas of the IT infrastructure.
Coordinate with supervisors to provide high-quality support for new systems, projects and upgrades.
Other duties as assigned.

Qualifications

Experience in a BPO environment
Desktop Support or IT Help Desk experience
Proficiency researching and troubleshooting complex problems and errors
Demonstrated ability with basic networking and telephony
Demonstrated ability to research, plan, document, and execute complex tasks/projects
Excellent written and oral communication skills
Excellent interpersonal and customer service skills
Excellent work ethic and dedication
Associate’s (or equivalent) degree in Computer Science or Information Technology from a technical school OR equivalent combination of education and experience
CompTIA (A+, Network +, Server+ and Security+ certifications and/or Microsoft Certified IT Professional (MCITP) are a plus but not required
Experience with multiple operating systems including Windows, MacOS and ChromeOS
Experience with O365 and Google Workspace Enterprise
Familiarity or experience with common security frameworks for SOC2 or ISO 27001

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