Specialist, Technical Support
Listed on 2026-09-05
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IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Please see Special Instructions for more details.
Join Our Team!
Valencia College is now hiring a part–time Specialist, Technical Support to support our passionate and dedicated Campus Technology Services.
This position primarily interacts with students to provide technical support and secondarily assists employees with technical requests. You will learn best practices of information security, tier 1 technical support, and experience supporting users remotely through Zoom and other provided tools.
- FICA Alternative to Social Security
- Free Lynx Bus Transportation
- Retirement Saving Options
- Educational and Professional development opportunities for you and so much more….
- This position operates in a primarily remote environment.
- This position is eligible for Veteran’s Preference under Florida Statute 295.07(5)(a),
F.S. - Applicants must complete the entire online application and include work history, even if attaching a resume. Any incomplete applications will not be considered.
- Please note that you will need to establish and maintain Florida residency within 30 days from your start date if selected for this position.
- Selected candidates recommended for hire may be required to complete pre-employment screenings as a condition of employment, which may include but are not limited to: a criminal background check, drug screening, professional reference verification, and driver’s license verification. The Office of Organizational Development and Human Resources (ODHR) will confirm applicable requirements during the hiring process.
Position Number
Position Number HR0774
Position Title
Position Title Specialist, Technical Support
Job Type
Job Type Staff
FT/PT
FT/PT Part-Time
Employee Class Description
Employee Class Description C3-Staff PT (ed. support)
General Position Description
Provides technology services and remote support to students, faculty, staff and administrators as a member of the Office of Information Technology ( OIT ). This includes administering desktop and classroom technology support, event support, LAN /network administration, and first- level and second-level problem resolution. Maintains and manages personal computers, peripherals devices, instructional equipment, computer laboratories, and administrative and instructional software.
Flexible Work Arrangement
Flexible Work Arrangement Fully Remote:
Employee performs all job duties off-site, typically at home or another suitable location. When possible, the fully remote employee may occasionally be required to work on site with advance notice.
Grade
Grade 2026
Exemption Status
Exemption Status Non-Exempt
Posting Number
Posting Number S4092P
Location(s)
Proposed Work Schedule (Please note hours subject to change based on business needs)
Monday through Thursday, from 11:15 a.m. to 6:00 p.m.
Temporary Position (Temp or Grant Funded) Details
Salary Range
Salary Range $ 19.93
Essential Job Functions
Description of Job Function
1. Receives and documents technical support requests from classrooms, departments and site users, providing timely assistance for PCs, laptops, printers, peripheral equipment, networks and servers with clear communication across all service channels.
2. Virtually troubleshoots, diagnoses, and resolves first- and second-level hardware, software and network connectivity issues escalating complex problems to the OIT department or vendors for timely resolution.
3. Maintains clear and accurate documentation on actions taken in problem, request, and resolution logs. Maintains and distributes user request forms, training manuals and related documentation.
4. Installs, configures, and maintains software, PCs, laptops, printers, hardware, peripherals, and instructional equipment, ensuring network connectivity across the college-wide infrastructure and accurate inventory records.
5. Diagnose hardware malfunctions, and coordinates major repair of hardware with users, other college staff and/or outside vendors as needed.
6. Trains, advises and assists students, faculty, and staff in the operation and use of computers and related platforms, equipment and software and prepares and maintains procedural manuals, FAQs, OIT web pages…
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