IT Desktop Support

Are you interested in a full-time career with a Fortune 100 award-winning company?

We are currently seeking a motivated and focused individual in Orlando, Florida! You will be part of a team using your experience to provide desktop tech support to other team members. Regular day shift hours and great benefits.

Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, Fed Ex Software

• One Drive Setup and migrations w/ One Note Cloud Sharing
• Attempt Data Recovery on failed systems
• Troubleshoot Encryption issues
• Troubleshoot Password issues
• MacOS troubleshooting, applying OS updates, encryption, and Office for Mac 2016 for employees using iPlanet and O365
• Mac LAN / WAN connectivity troubleshooting
  
  Network Troubleshooting task
• Diagnose cabling issues
• Network port connectivity verifications
• Networking component swapouts (Router, Switch, WAP)

Ability to become familiar with Fed Ex approved hardware

Ability to utilize TACACS to view switch information

• Ability to utilize NetDB to perform port assignments
• Customer Communication Skills
• Ability to maintain composure with challenging customers
• Able to direct customers to correct support groups
• Time and resource management

• High school diploma or GED equivalent,
  required

• Daytime schedule (7:30 AM to 4:30 PM)
  • Monday through Friday
• We offer healthcare, a 50% dental reimbursement program, and free $25,000 life insurance policy

Inno Source has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

We are an equal Opportunity Employer – Age / Race / Color / Sex / Sexual Orientation / Gender Identity / Disability / Veteran.