Service Desk Specialist

Overview

We are seeking a Service Desk Support Specialist to provide Tier 1 and Tier 2 technical support for an aviation client based in Orlando. This is a short-term contract with the possibility of extension, ideal for someone who thrives in fast-paced environments and can deliver exceptional customer service and technical assistance.

• Provide Tier 1 and Tier 2 support for end-users, including troubleshooting hardware, software, and network issues.
• Respond to service desk tickets promptly and ensure timely resolution.
• Assist with account setup, password resets, and basic system administration tasks.

• Experience: 1–3 years in IT support or service desk roles.
• Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking concepts.
• Familiarity with ticketing systems (e.g., Service Now, Jira, or similar).
• Ability to work onsite in Orlando for the duration of the contract.
• Duration: 8 weeks with potential for extension.
• Schedule: Standard business hours (with flexibility as needed).

$17–$19/hr

Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.

Associate

Contract

Information Technology

Industries:
Staffing and Recruiting