Help Desk Support Technician
Listed on 2026-09-09
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IT/Tech
HelpDesk/Support, IT Support, Desktop Support
About Us
Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees.
Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.
Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees.
Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it. Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence.
Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise.
See where your drive will take you!
Find out more about CE at
Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).
- HVAC Products | Carrier Enterprise |
IntroductionCarrier Enterprise has an exciting opportunity for a Help Desk Support Technician
Company DescriptionCarrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.
Company WebsiteJob OverviewThe Helpdesk/Desktop Support Technician is responsible for providing Level 1-3 support, including answering helpdesk calls, performing password resets, and creating tickets. Additionally, during downtime between calls, the technician will assist with imaging desktops and laptops. Troubleshooting hardware and software
Key Responsibilities- Answer Level 1 helpdesk calls and provide support via phone or in person to local and remote sites
- Troubleshoot and resolve hardware, software, networking, user account, printer, telephony, and collaboration platform issues
- Create, manage, and resolve tickets in the Ninja One Ticketing system, keeping customers informed throughout the lifecycle
- Perform password resets, basic PC troubleshooting, and peripheral support (printers, hardware moves, cables)
- Support MS Windows 11, Office 365, Macintosh, Apple iOS, and Android devices
Image desktops and laptops, and perform desktop/laptop installation and mobile device configuration
- Manage Microsoft Active Directory, update user accounts, and respond to system alerts per service levels
- Deploy, support, and troubleshoot antivirus software and cloud services (Office 365, One Drive, Teams, SharePoint)
- Assist colleagues with ticket resolution when your queue is…
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