Project Manager, IT Project Manager, IT Business Analyst

Job Summary

Our client, a leading Media & Entertainment provider, is seeking a Project Manager to join their team! This position is located in Orlando, FL. As part of the broader Technology Operations organization, DTOC operates around the clock to safeguard the reliability of the systems our guests, cast members, and business partners depend on. The Project Manager will provide temporary, interim coverage for a DTOC Incident Management Manager.

This role will ensure continuity of operations and steady progress on active work streams during the coverage period.

• Serve as the key point of contact for DTOC Incident Management stakeholders to intake, align to scope, prioritize, and schedule initiatives and requests
• Lead a DTOC transition project end-to-end, including gathering requirements, defining scope, identifying impacted teams, sizing impacts, and coordinating resource scheduling with management teams
• Manage several smaller, concurrent DTOC initiatives alongside the primary transition project, adjusting priorities as needs evolve
• Implement and manage ITIL-centric initiatives, specifically focusing on optimizing Incident, Problem, and Change Management workflows to ensure service reliability
• Ensure clear reporting of project status, including timelines, milestone tracking, and risks, to executives, stakeholders, and management teams
• Prioritize and elevate critical project tasks, execute project work plans, and revise as appropriate to meet changing needs
• Coordinate on-call schedules, escalation paths, and major incident response processes in partnership with Incident Management leadership
• Facilitate or support Major Incident Reviews / Post-Incident Reviews (PIRs), ensuring root cause, action items, and follow-through are tracked to closure
• Apply analytical and critical thinking to identify team, process, or tool inefficiencies and risk areas; recommend solutions and implement remediations
• Ensure project documentation is complete, current, and stored appropriately, and support a smooth hand-off of open items at the conclusion of the engagement

• 5+ years of professional experience in marketing analytics or a data related field
• Strong analytical skills with the ability to interpret complex data sets
• Proficiency in data analysis and reporting tools such as SQL, Tableau, Looker, Python, AWS/Quicksight
• Prior experience in marketing analytics or working with a streaming service
• Experience working with digital marketing organizations
• Experience working with Marketing Mix Models
• Programming knowledge in Python or SQL

• 5+ years of experience in Technical Project/Program Management, utilizing waterfall and agile methodologies
• Advanced excel knowledge (sumifs, index-match, macros)
• Strong ITIL / IT service operations experience, including Incident, Problem, and Change Management processes
• Proven ability to work independently and self-sufficiently with limited day-to-day oversight, ramping up quickly on existing programs and stakeholder relationships
• Experience with Jira and Jira Service Management, Service Now, or comparable ITSM/project tracking tools
• Ability to develop and deliver executive-level presentations and status reports using PowerPoint or Keynote
• Previous experience in a Technology Operations, Incident Management, and/or Media/Entertainment environment.
• Experience supporting international or multi-region program transitions (e.g., site-to-site operational hand-offs)
• Proficiency with Service Now or a comparable ITSM platform
• Proficiency with PowerBI or other analytics/dashboard tools
• PMP, ITIL Foundation, or Certified Scrum Master certification a plus

• Comfort operating at the process…