Implementation Manager Pharmaceuticals

As an Implementation Manager on the Assist Rx PMO team
, you will serve as the primary owner of client implementations across our specialty pharmacy and hub solutions. This role is both strategic and hands-on
—blending strong project execution with a consultative mindset.

You’ll work directly with pharmaceutical manufacturers, hub service providers, and internal cross-functional teams to deliver compliant, high-quality implementations that support therapy initiation, prior authorization, patient support programs, and overall patient access.

This is a high-visibility, client-facing role where your ability to manage complexity, communicate clearly, and build trust will directly impact client satisfaction and long-term partnerships.

What You’ll Do

• Lead end-to-end client implementations of Assist Rx SaaS solutions—from kickoff through go-live and stabilization
• Serve as the primary point of contact for pharmaceutical and specialty pharmacy clients during implementation
• Act as a trusted advisor
  , guiding clients through implementation strategy, timelines, risks, and best practices
• Translate complex business, clinical, and operational requirements into clear implementation plans and system configurations
• Partner closely with Product Management to balance Assist Rx’s product roadmap with client needs and regulatory requirements
• Collaborate with Business Analysts to ensure requirements, user stories, workflows, integrations, and test plans accurately reflect client and program needs
• Coordinate across Engineering, QA, Product, Data, Sales, and Client Services teams to ensure timely and compliant delivery
• Proactively manage risks, issues, dependencies, and scope changes
  , especially in regulated healthcare environments
• Oversee project schedules, milestones, effort estimates, and defect prioritization
• Prepare and deliver executive-level project updates to internal leadership and client stakeholders
• Support client training, readiness planning, and go-live activities
• Ensure implementations align with healthcare compliance standards (HIPAA, data security, audit readiness, etc.)
• Contribute to PMO best practices, templates, and continuous process improvement

Requirements

Experience & Domain Expertise

• 3–5+ years managing client-facing software implementation projects
  , preferably in healthcare or life sciences
• Proven experience implementing SaaS or enterprise platforms for external clients
• Strong working knowledge of specialty pharmacy, pharmaceutical manufacturing, hub services, prior authorization, or patient support programs
• Experience consulting directly with pharmaceutical or healthcare clients
• Solid understanding of the Software Development Life Cycle (SDLC)
• Agile project delivery experience preferred
• PMP certification preferred

Consultative & Client Skills

• Exceptional ability to build credibility and trust with client stakeholders
• Comfortable leading conversations with both operational users and executive sponsors
• Strong requirement-gathering and problem-solving skills in complex, regulated environments
• Ability to communicate technical concepts clearly to non-technical audiences

Execution & Leadership

• Highly organized with strong attention to detail
• Able to manage multiple implementations simultaneously in a fast-paced environment
• Self-directed, accountable, and comfortable operating with autonomy
• Strong presenter with experience delivering status updates and recommendations to senior leaders
• Collaborative leader who can influence without authority

Technical & Tools

• Proficiency with Microsoft Office (Excel, PowerPoint, Word, Outlook, Project)
• Experience with Agile tools and project tracking systems

Why Assist Rx

• Work on mission-driven technology that improves patient access to therapy
• Partner with leading pharmaceutical and specialty…