Ticket Support Analyst

FES
- Further Enterprise Solutions a leading provider of engineering services, turnkey solutions, and software solutions, Founded in 2002 by wireless industry veterans, FES has rapidly grown to become a leading provider of innovative solutions to leading telecommunications providers and equipment manufacturers. FES is headquartered in Philadelphia, PA with branch offices through the U.S. and Canada to ensure a rapid response and face to face contact with our clients and staff.

• Customer Service Training, and/or equivalent work experience.
• Knowledge of Microsoft Word, Excel and other general applications.
• Excellent interpersonal, written and oral communication skills.
• Proven track record of meeting objectives.
• Minimum 2 years experience in wireless network technologies and environments.
• Ability to work flexible shifts during non-business hours.

Core Competencies:

• Demonstrates exceptional capacity for taking ownership of issues through to resolution.
• Takes a logical and orderly approach to analyzing problems, organizing work and planning actions.
• Ability to build strong relationships both internally and externally.
• Ability to span departments to assist in resolving network event outages.
• Searches and implements creative solutions, going beyond the traditional and accepted.
• Ability to multi-task, meet objectives and solve issues in stressful situations.
• Ability to work with people from various backgrounds.
• Identify internal and external customers and meet or exceed their expectations in an efficient way.

End Date: 07/06/2015

All your information will be kept confidential according to EEO guidelines.