IT Operations Project Coordinator​/Analyst

IT Operations Project Coordinator / Analyst Position Summary

Seeking a junior-level IT Operations Project Coordinator/Analyst to support projects and operational initiatives within a 24/7 Technology Operations Center. This is a coordination and analysis role not a senior Project Manager position.

and experience supporting a Network Operations Center (NOC), Service Desk, Command Center, Incident Management team, or similar IT Operations environment. The role will help coordinate an international operations transition and several smaller initiatives.

• Hands-on experience in a NOC, Service Desk, Command Center, Incident Management, or IT Operations environment.
• Strong knowledge of ITIL processes, particularly Incident, Problem, and Change Management.
• Experience coordinating projects, operational work streams, schedules, action items, risks, and dependencies.
• Familiarity with major incident response, escalations, post-incident reviews, and root-cause follow-up.
• Experience using Jira, Jira Service Management, Service Now, or a comparable ITSM platform.
• Strong stakeholder coordination, meeting facilitation, and follow-up skills.
• Ability to prepare clear status reports, presentations, dashboards, and operational documentation.
• Strong organizational, analytical, and written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced, 24/7 operations environment.
• Comfortable working at the process, analysis, and coordination level; deep engineering expertise is not required.

• Coordinate IT Operations projects and initiatives, including an international operational transition.
• Serve as a central point of contact for requests, priorities, schedules, action items, and project updates.
• Gather requirements, document scope, identify impacted teams, and coordinate resources and timelines.
• Track milestones, risks, dependencies, decisions, and outstanding deliverables.
• Review overnight incidents, major outages, escalations, and unresolved operational issues.
• Verify that open incidents have assigned owners and are progressing toward resolution.
• Support Incident Management leaders in identifying operational risks and escalating critical issues.
• Assist with Major Incident Reviews and Post-Incident Reviews.
• Track root-cause investigations, corrective actions, Problem Records, and Change Requests through closure.
• Help improve ITIL-based Incident, Problem, and Change Management workflows.
• Coordinate on-call schedules, escalation paths, and major incident response procedures.
• Prepare project and operational status reports for stakeholders and leadership.
• Identify process, documentation, or tool inefficiencies and recommend practical improvements.
• Maintain accurate project documentation and support a smooth handoff of open work.

• Experience supporting international or multi-region operational transitions.
• Experience with operational governance and service management reporting.
• Familiarity with Power BI or another reporting and dashboard tool.
• ITIL Foundation, Certified Scrum Master, or similar certification.
• Experience working with both Agile and Waterfall delivery methods.

• Approximately 2-4 years of experience in IT Operations, service management, project coordination, or business/operations analysis.
• Bachelor's degree in business, information systems, technology, or a related discipline or equivalent practical experience.

Interested candidates may submit their resumes online or call at  for further information regarding the position.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently…