Help Desk Technician

Xpodigital () is a rapidly growing digital signage and convention internet company delivering innovative, customized experiences to clients worldwide.

We are looking for a standout Digital Signage Help Desk Technician
-Entry Level
, with call center, technical support, and or customer service experience.

Primary business operations are based in Orlando, Florida, and eligible candidates must currently reside in the Orlando metro area.

Here are a few activities you can expect to work on once you’ve gained competency in Xpodigital’s suite of products and technology (we value quick studies):

• Provide comprehensive technical support to clients via email and phone correspondence
• Address all client requests for digital signage content while maintaining strict adherence to SLA requirements
• Address client inquiries regarding digital signage content by phone and email
• Document issues and resolutions completely in the ticket system
• Develop a deep understanding of our content management system (CMS)
• Assist with other duties as needed and assigned by your Manager
• Understand and implement complex signage solutions, such as interactive touch screens and way finding
• Conduct on-site visits to local customers via automobile to perform hardware repairs and troubleshoot devices
• Assist in installation projects and road show events for our U.S.
  
  -based properties. Travel could be by car or plane
• This role requires physical labor, including lifting boxes and assisting with hardware installation.

So, are you passionate about helping customers solve business problems by providing practical, results-driven technology solutions? To be successful in our unique environment, you must be methodical, analytical, disciplined, and accurate. You also should be detail-oriented, competent, positive, and professional. We love team players who take pride in their work.

You must be able to demonstrate a proven ability in basic computer knowledge, basic technical support, A/V & PC wiring knowledge, troubleshooting, and problem-solving skills.

You also need to have excellent communication (written and verbal) skills, be an active listener, have a positive attitude, problem-solving ability, and work well under pressure.

We hire people, not resumes, and we only hire top performers for whom Xpodigital is the right fit. Please contact us if you want to work for a different kind of company that wants you to love your job and enjoy working with your teammates. Please contact us if you want to work for a different kind of company — one that values performance, accountability, and winning as a team.