Systems Analyst II

Who We Are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

R8510

Full time

Onsite

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

We are looking for a motivated System Analyst II ready to take us to the next level! If you have experience supporting Linux Operating systems, basic SQL query development, and are looking for your next career move,

We are looking for a Systems Analyst II to monitor, analyze, and support tolling and related technology systems to ensure optimal performance, reliability, and operational continuity. This position will be a full-time contract role and onsite, working Monday through Friday, 8:00 AM to 4:30 PM.

• Analyze system performance to ensure tolling systems operate efficiently and reliably
• Monitor daily and weekly lane performance reports, dashboards, and operational metrics
• Perform monitoring and support activities during implementation of new or upgraded systems
• Conduct fault isolation and troubleshooting of lane and plaza systems
• Provide advanced support for roadside servers, databases, and software applications following required training
• Investigate and resolve system anomalies reported by Operations, Finance, and Maintenance teams
• Support installation, configuration, and deployment of new lane systems and technology upgrades
• Develop, maintain, and update Standard Operating Procedures (SOPs) and technical documentation
• Collaborate with cross-functional teams to ensure system availability, reliability, and performance
• Prepare reports and communicate technical findings to both technical and non-technical stakeholders
• Support ongoing operational monitoring and maintenance activities
• Identify opportunities for process improvement and assist with implementation of solutions

• Bachelor's degree (B.A. or B.S.) or equivalent military technical training and/or relevant work experience
• Knowledge of toll lane operations and troubleshooting fundamentals
• Experience supporting Linux operating systems and command-line environments
• Basic SQL query development and analysis experience
• Proficiency with Microsoft Office Suite, including Excel, Word, and Power Point
• Understanding of Excel Macros, Pivot Tables, and Visual Basic concepts
• Familiarity with network and systems management tools such as Orion, CA Unicenter, or similar platforms
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced operational environment
• Ability to work independently and collaboratively within a team setting

• CompTIA A+, Network+, Security+, Server+, or equivalent technical certifications
• Experience supporting transportation, tolling, Intelligent Transportation Systems (ITS), or other…