Internal - IT Engineer- Secondment

IT Engineer – Secondment Opportunity

The IT team is looking for an IT Engineer to join on a part-time, shared-role basis as part of a secondment opportunity.

The key duties and responsibilities of the role are outlined below.

• Manage onboarding and offboarding Epos Now employees on all systems across business platforms in all regions (EMEA, NAM and APAC)
• Manage employee related IT queries and issues, using service desk tools to structure workload
• Assist and resolve daily IT requests and queries from employees
• Train Epos Now employees, in all regions (EMEA, NAM and APAC) on Information Security and basic onboarding compliance
• Manage/administrate all client user devices (PCs/laptops) per region (EMEA, NAM and APAC)
• Own and Maintain the asset register and allocation of hardware assets to Epos Now users, domestic and international, per region (EMEA, NAM and APAC)
• Assist with asset purchasing, via dedicated supply chain, through trusted partners
• Work with the Finance department to ensure provision of IT assets are managed closely
• Maintain the Epos Now Information Security Management System (ISMS) and its policies
• Implement and/or offer training and training materials to regional teams to reach successful information security compliances
• Identify and resolve technical issues
• Communicate effectively with stakeholders to understand requirements and provide updates
• Create and maintain comprehensive documentation