Technical Support Integration Specialist; USI

Position: Technical Support Integration Specialist (USI7)
SUMMARY:

The Technical Support Integration Specialist serves as frontline integration support responsible for all end-user computing activities at acquired sites. This role manages the full lifecycle of end-user equipment, from procurement through configuration, physical setup, and validation, and serves as the primary point of contact for onboarding acquired employees to VSE's technology environment. The focus is to ensure every end user is fully equipped, properly trained, and has validated access to all required VSE systems on day one of integration.

This role requires strong customer focus and the ability to remain composed and effective under pressure, particularly during high-visibility go-live events and time-sensitive integration deadlines. The position is field-based: travel to acquisitions at both domestic and international sites is required approximately 80% of the time, including overnight, weekend, and on-call coverage during go-live and hyper care periods.

DUTIES & RESPONSIBILITIES:

Responsibilities include, but are not limited to:

Integration Planning & Project Execution Own the end-user computing workstream for assigned acquisition integrations, carrying it from planning through completion with limited day-to-day direction

Conduct pre-acquisition site assessments: inventory the legacy end-user environment, capture user counts by role and function, and identify technical constraints affecting deployment

Develop the end-user integration plan for each assigned site, including equipment bill of materials, cost estimate, deployment sequence, and go-live timeline

Track project tasks, dependencies, and milestones in VSE's project management tooling and maintain current site readiness status through completion

Report progress, risks, and blockers to integration leadership and escalate issues that threaten the go-live date Confirm end-user readiness against the site's go-live exit criteria and communicate readiness status to integration leadership

Actively participate in integration meetings across planning, execution, and hyper care phases, while simultaneously triage active end-user incidents to maintain support continuity

Maintain and improve the standard end-user integration runbook, deployment checklists, and quick-reference materials, applying lessons learned from each completed site

End User Equipment Procurement Coordinate with vendors to order all end-user computing equipment required for integration, including:

Laptops and desktop computers (standard VSE hardware refresh builds)
Monitors and peripheral accessories: keyboards, mice, docking stations, and headsets.

Document scanners, printers, and multifunction devices.

Label printers (e.g., Zebra, Dymo) for warehouse, parts, and logistics operations

Barcode scanners and handheld scanning devices

Dashboard computers and display systems for operations floors and break rooms

Track all purchase orders, delivery ETAs, and equipment inventory through to site readiness

Device Configuration & Imaging Image and configure all laptops and desktops to VSE's standard build

Enroll devices into Microsoft Intune / Endpoint Manager and validate compliance policies

Configure printers, label printers, and scanners, including network print queues and device driver deployment

Set up dashboard computers with appropriate display configurations, locked-down profiles, and relevant data sources

Apply VSE security baselines, encryption (Bit Locker), and endpoint management profiles to all devices

Physical Setup & Wire Management Physically deploy and set up all end-user workstations, peripherals, and shared devices throughout the acquired site Execute professional wire management at all workstations and shared device locations (cable ties, raceways, under-desk routing)
Install and position monitors, docking stations, and desk phone or headset equipment per user workspace requirements

Label all equipment with asset tags via VSE asset management standards

Coordinate with the infrastructure team on network port activation, patching, and switch capacity at each workstation location prior to deployment

Analyze end user systems and data structures to determine the most effective approach for migrating or transferring information between devices, ensuring accuracy and completeness throughout the transition

User Onboarding & Training Conduct training sessions for acquired site employees on VSE hardware and standard software applications

Train users on Microsoft 365 fundamentals:
Outlook, Teams, SharePoint, One…