Insurance Customer Service Representative - Orlando, Florida

Mission Hires is hiring on behalf of a reputable, community-focused insurance agency in Central Florida for a Commercial Insurance Customer Service Representative. In this client-facing role, you’ll support the Commercial Lines team across new business, renewals, client service, and data integrity. Ideal candidates bring 1-2+ years of insurance experience (commercial preferred), strong communication and follow-through, and familiarity with COIs, endorsements, and an Agency Management System.

The agency offers a collaborative, values-driven culture, competitive pay with commission, and robust benefits.

• Manage incoming commercial insurance leads and intake documentation
• Collect underwriting information and prepare applications and proposals
• Coordinate with carriers and commercial team to obtain quotes
• Respond promptly and professionally to client calls and emails
• Process policy changes, endorsements, and billing inquiries
• Issue and manage Certificates of Insurance (COIs)
• Assist clients with claims reporting and follow-up
• Support renewal workflows: gather documentation, update apps, and remarket as needed
• Schedule and coordinate client review meetings
• Maintain accurate records in the agency management system (e.g., Nexsure or similar)
• Ensure documentation compliance with internal and external guidelines
• Support risk management processes and follow established protocols

• 1-2+ years of experience in the insurance industry (commercial lines preferred)
• Active 4-40 or 2-20 license, or willingness to obtain
• Proven communication, customer service, and follow-up skills
• High attention to detail with strong multitasking and organizational ability
• Experience with COIs, endorsements, and carrier correspondence
• Familiarity with an Agency Management System (e.g., Nexsure or equivalent)
• Nice-to-have:
  Prior Commercial Lines experience
• Nice-to-have:
  Bilingual English/Spanish
• Nice-to-have:
  Knowledge of commercial coverages (GL, Workers Comp, BOP, Property, Auto, Umbrella)

• Competitive salary + commission
• Employer-paid health insurance after 90 days
• Simple IRA with 3% employer match
• Dental, vision, and life insurance options
• Paid holidays and PTO
• Supportive, values-based environment rooted in integrity and community service