Bilingual Legal Intake Specialist

Bilingual Legal Intake Specialist - Louis Berk Law

Location: Downtown Orlando, FL (On-site)

We are a growing plaintiff personal injury law firm dedicated to delivering exceptional results for our clients through expert legal representation.

Our mission is to deliver results through compassionate service, expert advocacy, and unwavering integrity. Our core values are the backbone of our business and guide our hiring process:
Excellence, Commitment, Accountability, Transparency, Alignment, and being Results-Oriented.

Louis Berk Law operates primarily in Central Florida and continues to grow every day. We are passionate about helping people, and our success comes from treating every client like family.

If you are driven, organized, and ready to make a meaningful impact in a fast-growing law firm, this opportunity is for you.

We are seeking a Bilingual Intake Specialist to join our growing team in our Downtown Orlando office. This role serves as a critical first point of contact for prospective clients, supporting the firm through client intake, initial case screening, and accurate information gathering.

The ideal candidate is highly organized, dependable, detail-oriented, and comfortable handling sensitive conversations in a fast-paced legal environment. This position is well suited for someone who enjoys structured workflows, clear responsibilities, and being a calm, reliable presence for clients during their first interaction with the firm.

• Serve as an initial point of contact for new prospective clients, guiding them through the early stages of opening a claim with clarity, patience, and care.
• Gather essential information at the outset of each case, including insurance details, police reports, and supporting documentation, and ensure all information is accurately entered into our CRM.
• Coordinate directly with insurance companies to initiate claims and confirm next steps, helping cases move forward efficiently from day one.
• Prepare and send client contracts in a timely and organized manner, ensuring prospective clients feel informed and supported throughout the onboarding process.
• Draft and send letters of representation to insurance companies and treating facilities, maintaining clear and professional communication on behalf of the firm.

• Request and obtain police reports and other required documentation to support active cases.
• Follow up on matters referred to outside firms, maintaining strong professional relationships and ensuring continuity for referred clients.

• Send handwritten thank-you notes to individuals who refer cases to the firm, taking pride in thoughtful, personal outreach that reflects our values and appreciation.
• Help build and maintain a meaningful client database, tracking important milestones such as birthdays, anniversaries, and family details to support thoughtful follow-up and gift-giving.
• Support ongoing relationship-building efforts by helping clients and referral partners feel remembered, valued, and genuinely cared for beyond the life of a single case.

• Law firm experience required.

  • Minimum 6 months of experience working in a law firm
    , with personal injury experience strongly preferred
    .

• Fluent bilingual proficiency in English and Spanish (required).

  • You are comfortable communicating clearly and professionally with clients and contacts in both languages.

• Exceptional interpersonal skills.

  • You genuinely enjoy working with people, can empathize easily, and navigate sensitive or emotionally charged situations with tact, patience, and respect.

• Strong phone presence.

  • You have a warm, clear, and professional phone voice that helps callers feel heard, supported, and at ease.

• Emotional steadiness under pressure.

  • You remain calm, focused, and compassionate when others are stressed, upset, or overwhelmed.

• Positive, service-oriented mindset.

  • You welcome incoming calls and view each interaction as an opportunity to help, not an interruption to your work.

• Comfort with technology and systems.

  • You are internet-savvy,…