Restaurant Supply Coordinator

Position

Restaurant Supply Coordinator

To provide product supply and customer support to all existing restaurants nationwide in a call center environment. Provide a single touch point to restaurants for replacement units for durable products.

• Handle telephone and/or electronic requests from all levels of Operations and internal customers for new, replacement units, parts, or needed services.
• Access various information resources such as websites or in house documents to provide information such as pricing, specs, historical data, etc.
• Answer technical questions regarding Furniture, Fixtures, Equipment, Décor and Smallwares to ensure accuracy in purchasing, optimize cost savings, and guarantee ease of processing.
• Research Fixed Asset system to determine write off and communicate to Operations.
• Research and follow up on questions regarding product line with vendors and Operations as requested.
• Obtain appropriate approvals from Operations based on financial authorization levels.
• Input restaurant Smallwares orders into Oracle Order Management module noting special instructions and working closely with Smallwares distribution center to ensure customer satisfaction.
• Verify special shipping requirements with carriers and communicate to Operations as needed.
• Create accurate Purchase Orders (PO) in Oracle based on the orders received from Operations to avoid returns.
• Verify vendor acknowledgement of Purchase Order and ship date and confirm in Oracle.
• Communicate shipments to Operations and assist with installation of equipment using authorized service agents, as requested.
• Verify and make appropriate changes to Purchase Orders for invoice processing.
• Provide warranty assistance to Operations with follow up through resolution.
• Inter Store Transfer as needed; ensure documentation is communicated to all parties concerned; and verify equipment delivery to transferred restaurant.
• Field calls from logistic companies on shipping issues.
• Research online tracking systems for shipments and verify receipt of delivery.
• Perform special project work as requested, including acquisitions, new restaurant openings, international, etc.
• Support Operations by handling satisfactory resolutions of issues related to linens, pest control, food distribution, Direct TV, Smallwares product complaints, and fresh fish.
• Identify situations that may adversely affect the outcome of a request and advise Operations on the appropriate equipment to purchase to ensure compliance with Darden specifications.

• 1-3 years of customer service experience.
• Excellent computer skills in Oracle, Microsoft Office applications, Outlook, and strong working knowledge of the Internet.
• Excellent written and verbal communication skills with the ability to interact professionally with other departments and outside contacts.

• High school diploma or equivalent.

• High level of organizational skills and follow through abilities.
• Ability to handle a heavy workload with minimal supervision in a fast‑paced and changing environment.
• Excellent telephone manners and customer service skills.
• Strong interpersonal and teamwork skills.
• Ability to successfully manage multiple tasks and priorities simultaneously.
• Good judgment and decision‑making abilities.

• Bachelor’s degree
• Restaurant operations experience