Field Service Technician II - CAT Rental Store

Field Service Technician II – CAT Rental Store

5 days ago – Be among the first 25 applicants

• Conduct all assigned work in a safe manner, adhering to all applicable safety, environmental, and contamination control policies, procedures, and regulations. Wear proper personal protective equipment.
• Attend and successfully complete required technician training classes.
• Maintain the necessary set of tools required for job performance to diagnose, disassemble, and assemble components to manufacturer’s specifications.
• Diagnose and perform designated repairs on customer or company‑owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance, and repairs.
• Work in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
• Inspect components to insure maximum parts are being reused to control repair costs. Complete required documentation utilizing appropriate software to document repairs performed on equipment and accounting for repair times.
• Monitor job expenses versus repair estimates and ensure that the supervisor is aware of any cost over‑run prior to the job being completed.
• Approach work in a positive manner, maintain conduct supportive of the work team, and set the standard for others to follow. Contribute to team efforts by accomplishing tasks on time while maintaining safety and quality expectations. Train and/or mentor others in department.
• Perform other duties as assigned.

• Safety: Fully supports, encourages, and follows safe work behavior, and considers safety of paramount importance in the workplace.
• Job Specific
  
  Skills:
  
  Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the LMS and other applicable sources.
• Communication: Uses active listening skills, conveys information with appropriate medium that is clear and easily understood, and uses feedback to verify effective and accurate communication has occurred.
• Information Gathering: Checks all appropriate sources in identifying the information needed for analysis and decision making. Uses skillful methods in obtaining high quality relevant information.
• Fiscal Accountability: Follows all fiscal regulations, standards, and control procedures when committing fiscal resources or processing financial transactions.
• Takes Initiative: Takes appropriate action to resolve issues without requiring direction and makes difficult decisions in a timely manner.
• Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations.
• Adaptability: Adapts to changing business needs, conditions, and work responsibilities.
• Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments.
• Personal Development: Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas.

• Formal
  
  Education:
  
  High School diploma or GED.
• Experience:
  
  3–4 years in a similar role.

• Easily comprehend written material and communicate orally and in writing with employees and customers.
• Valid Driver License.
• Successfully completed all required training curriculum to be designated Service Field Tech II.

• Proficiency in the use of a computer, Microsoft Office products and relevant dealer software programs.

Job requirements frequently change requiring re‑training once or more per year.

• Problem Solving: Job requires complex problem solving ability with little guidance.
• Creativity: Job requires some creativity to generate solutions or improve effectiveness within well‑established boundaries.
• Autonomy: Job is not normally monitored, but overall objectives are clearly defined.

• Stress Load: Regular exposure to these stresses (20–80% of the time).
• Workload Fluctuation: Job frequently involves changes in priorities, complexity and/or quantity of…