Senior Service Technician

Benefits

• Competitive salary
• Dental insurance
• Health insurance
• Tuition assistance
• Vision insurance
• 401(k)
• 401(k) matching
• Company car
• Free uniforms
• Opportunity for advancement
• Paid time off

• The Senior Service Technician reports to the Service Manager, and is responsible for performing a wide range of HVACR servicing jobs for industrial, commercial, and residential customers.
• Lead by example an ad hoc service team in the timely, efficient, and profitable accomplishment of an assigned job or task.
• Assist the Service Manager in the planning, organization, motivation, control and coordination of human and other resources in support of the departmental jobs, assignments, and sales.
• Performing special and complex service jobs without assistance, including performing periodic on-call duties, as required.
• Training Service Department and other 4 Seasons Air Conditioning and Heating employees on service-related subjects, including call-back prevention, servicing tips, and equipment protocols.
• Conducting quality control inspections of service jobs, monitoring the technical progress of newly assigned service employees, including start-up oversight.
• Conducting point-of-work sales of Indoor Air Quality services, unit components, unit replacements, add-on units, and residential service contracts.
• Developing lead referrals for sales staff.
• Conducting non-service, lead-tech level work in support of the Indoor Air Quality and Installation Departments, as assigned.
• Assisting the Service Manager with administration, dispatching, and on-site evaluation work.
• Performing related duties as directed by the Service Manager.

• High school graduate and graduate of a post-secondary HVACR program of instruction of two or more years in duration.
• Five or more years of successful and full-time HVACR experience, either as a commercial service or commercial installation technician.
• Good oral and reading skills, including the ability to read and apply manufacturers' instructions and to clearly communicate with residential, commercial and industrial customers, suppliers, and all employees of the company.
• Physical ability to perform all duties noted above under the conditions, circumstances and extreme weather found in the state.
• Interest and initiative in maintaining and advancing HVACR skills through self-study, company training, manufacturers' workshops, and other professional development activities.
• Current state operator's license and the ability to operate all vehicles in the corporate fleet within 30 days of initial employment. Incumbent must be insurable by the company Insurance carrier.
• Interest, initiative and ability to be trained in low-key point-of-service sales techniques, including developing sales leads, sales of unit replacements, add-on units, IAQ services, and service contracts.
• Ability to work under pressure of time, non-standard schedule, supervision considerations, weather, customer needs, and backlog constraints.