Fleet Maintenance Operations Supervisor

Operations Supervisor

Be a vital player for one of the largest and most recognizable names in Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World!

The Operations Supervisor assists the Operations Manager I and II and/or Sr. Operations Manager I and II managing the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to:
Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must accomplish results and ensure business objectives and labor requirements are met. The Operations Supervisor is responsible for ensuring the customers’ needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives.

The Operations Supervisor should be cross‑functionally trained in order to back up others within the shop. As with all FMS Shop positions, the SS is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Operations Manager role.

• Workflow Management:
  Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval. Ensures all warranty policies and procedures are executed. Responsible for triage of unscheduled customer drive‑ins, and for communicating with customers and assigning work to technicians as appropriate. Responsible for conducting yard checks to ensure proper work scheduling and prioritization.
• Labor Management:
  Provides management, training and development of all personnel assigned. Responsible for performance management of all assigned personnel.
• Customer Management:
  Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime. Responsible for customer communication protocol as it pertains to PM scheduling & follow‑up, breakdowns and vehicle status updates. Conduct customer visits as required by the Customer Care Plan.
• Asset Management:
  Directs direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility. Evaluates needs and makes recommendation for shop tooling and equipment requirements. Assist in the management and oversight of vehicle specifications and vehicle in‑service/out‑service process. Assist in ensuring all vehicles have required specifications in SAM. Responsible for parts inventory management, policies and procedures.
• Quality Management:
  Responsible for quality inspections of PM & repairs, as well as performing in‑process reviews of non‑PM work. Perform breakdown root‑cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center. Ensure cleanliness and quality of repair for all maintained vehicles. Work with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based on breakdown, rework and running‑cost trends.
  
  Maintain control/visibility over shop floor activities to ensure proper root‑cause diagnosis by technicians and that the yield on all parts/components is optimized. Assist in the development and ensure implementation of quality assurance audit corrective action plans and continuous improvement programs. Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements.
  
  Ensure employee compliance with safety and EPA regulations and requirements.
• Financial Management:
  Responsible for ensuring shift/shop delivers against net maintenance cost per unit objectives without sacrificing quality, safety or customer satisfaction. Responsible for…