Asset Recovery Operations Manager

We’re looking for a people‑focused operations leader to oversee our in‑house asset recovery team. In this role, you’ll manage core processes that support asset protection, partner payments, logistics coordination, and transaction oversight across internal and external channels. If you excel at problem‑solving, cross‑functional collaboration, and driving process improvements, this is a chance to make a measurable operational impact.

Location: Orlando, FL (Hybrid 2 days in office)

Team Size: 10 direct reports

• Manage the administration of the Asset Recovery Program, including approval of payments to pallet recycler partners and budget oversight.
• Oversee the back-office management of Recycler General Ledger Identification (GLID) and NPD channel transactional inflows to support efficient asset recovery.
• Provide strategic insights and analysis on NPD and Recycler-related transactions, enabling data-driven decision-making for the Asset Recovery team.
• Support the development and administration of the Blue Code pallet recovery program, driving employee engagement in asset recovery efforts.
• Collaborate with field teams and Asset Recovery leaders to ensure alignment with recovery goals and seamless execution of recovery operations.
• Ensure service levels are maintained while managing third-party collection processes, adhering to budget goals related to NPD Retailer asset recovery.
• Lead cost-saving initiatives, process improvements, and special projects to enhance operational efficiency within the Asset Recovery team.
• Provide oversight and support for budget and P&L management, ensuring accurate financial reporting and compliance with recovery program objectives.

• Lead and develop a team responsible for asset recovery operations.
• Oversee program administration, vendor coordination, and internal workflow accuracy.
• Partner with finance, transportation, customer service, and field teams to resolve issues and support operational goals.
• Strengthen relationships with recycler partners, retailers, carriers, and nonprofit partners.
• Identify process improvements and support budget and performance planning.
• Report on key metrics, ensuring strong service delivery and compliance.

• 3–5 years of people leadership experience.
• Background in supply chain, logistics, operations, or related fields.
• Strong analytical, problem‑solving, and communication skills.
• Experience with ERP or analytics platforms (e.g., SAP, Salesforce, BI tools).
• Bachelor’s degree and continuous improvement certification (preferred).

You will have direct influence on operational efficiency, partner relationships, and asset protection efforts across the business. This role is ideal for someone who enjoys leading teams, optimizing processes, and collaborating across departments to deliver meaningful results.

The salary range for this position is $116,000 to $170,000.

The salary ranges provided take into account a wide variety of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications, geographic differentials and other business and organizational needs. Therefore, actual amounts offered may be higher or lower than the range provided. If you have questions, please speak to your Talent Acquisition Partner about the flexibility and detail of our compensation philosophy.

Dependent on the position offered, other forms of compensation may be part of a total offering beyond medical & retirement benefits and may include other monetary incentives or business benefits.